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Helpdesk Co-ordinator

4 months ago

Bury, United Kingdom Detail2Recruitment Full time

**Helpdesk Coordinator - Facilities Management - Bury - Up to £27,000**
**About the Company**
We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Coordinator for their office near Bury in North Manchester to join their expanding service team.
**Helpdesk Coordinator - Job Purpose**
To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheetsand service reports. Salary up to £27,000 dependent on experience in a similar role.
**Helpdesk Coordinator - Responsibilities**
- To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
- To manage the maintenance office administration systems.
- To manage & update computerised PPM and work records.
- To ensure PPM work orders are produced via help desk orders and documents.
- To manage and produce reports, survey data and general maintenance related business letters.
- To input completed work orders and produce associated reports from the database.
- To monitor outstanding work orders and produce backlog reports.
- To assist in invoice disputes by document preparation and control.
- Motivate and manage other Admin staff and manage their training requirements.
- Requiring someone who has worked on a helpdesk already, understands scheduling/planning, and has previously worked within an FM or Building services or similar other maintenance environment.

This role would suit a Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant.
**About Us