Junior Helpdesk Co-ordinator
7 months ago
**About us**
We are a new FM Service Provider, with a big aim and plan to do things differently. It is taking the traditional self-delivery model and changing it to a managing agent model but using local suppliers and contractors alongside our brilliant software and tech to create a data-driven, sustainably FM service that focuses on and delivers a new improved level of customer service within the industry.
We believe that a combination of digital transformation and customer service lead approach is key to the success of the future of the FM market. By tapping into the unused local engineering resource we are building a new way of delivering FM to our customers that removes the skill shortages we all face.
We provide the peace of mind to all our customers that their properties are being maintained and we are keeping them compliant. We are here 24/7 to take care of everything from issue reporting to resolution.
**Role**
We are are looking to build out our own "best in class" helpdesk. This will be the second hire, with hands on requirement from day one with the potential to help build out the helpdesk team and untimely manage.
We are looking to hire a highly motivated and experienced customer service Helpdesk Operator to take charge of the day to day reactive and planned maintenance tasks we carry out on a daily basis.
Role requirements:
- Inputting and managing all inbound "work orders" through to completion.
- Ensure all follow up works are quoted and sent onto the client.
- Chasing client's for quotes issued
- Managing the supply chain to ensure works are completed to a high standard.
- Ensure Homyze CRM system us fully up to date and not orders are left incomplete.
- Manage PPM tasks to esnure they are complete
- Invoice all reactive and follow on works.
- Office based 5 days a week
1. At least 1/years’ experience in facilities/ property maintenance helpdesk
2. Great organisation & interpersonal skills
3. Hands on and willing to go that extra mile.
4. Happy to work in a small team and company
5. Customer service experience
6. Ability to find opportunities to generate additional revenue streams
7. Basic mechanical and electrical systems knowledge.
8. Experience in pricing and managing project works
9. Supply chain management
This is a chance to join a start-up that is re-shaping the very way property maintenance is handled. Working with a small team you will be provided with on-the-job training, whilst learning from industry experts.
**Job Types**: Full-time, Permanent
**Salary**: £19,000.00-£22,000.00 per year
**Benefits**:
- Casual dress
- Free parking
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Bury, BL9 5BT: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
Reference ID: Senior Helpdesk Co-ordinator
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