Account Handler
7 months ago
Fantastic time to join our team in Retford or Lincoln.
A new opportunity to work as part of a vibrant team within a choice of 2 great offices.
**The Role**:
To provide professional advice and service to all clients.
Effectively manage policy events following compliant processes ensuring that all customers are dealt with professionally and fairly.
To retain existing customers and write new business by the continual development of relationships and delivery of excellent customer service.
**Responsibilities**:
- Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients.
- Provide quality service to clients, covering all details of their insurance arrangements, to advise, review, arrange and secure the appropriate cover at a competitive premium.
- Responsible for the review and action required on policy and client information.
- Be vigilant in day to day operations to identify and mitigate the impact of potential issues ensuring remedial action is taken where necessary.
- Build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists to maximise business opportunities.
- Build and continuously enhance relationships with PIB's panel of insurers and maintain a profile within the insurance market.
- Proactively work with colleagues across the business to identify and maximise opportunities for growth.
- Place commercial lines business within approved markets to best meet the clients needs based on the knowledge of the client, the insurance market and industry sector proposition.
- Ensure clients are appraised of updates regarding political, regulatory and market changes that may impact them and their business.
- Reviewing the adequacy of covers and suitability of the terms being offered to clients,
- Liaising with relevant departments, to ensure all queries are resolved quickly and efficiently
**Experience**:
Essential:
- Minimum 5 GCSE, Grades A-C including English and Maths.
- Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.
- Basic understanding of the broking insurance market and the role of regulation and compliance.
- Organised with good time management skills working to agreed priorities.
- Good communication skills to effectively liaise with internal colleagues.
- Computer literate with good experience of using MS Office Suite and operational use of Acturis.
- Operational use of Acturis ensuring updates are made accurately to data quality standards.
**Further information**:
As well as a competitive salary we offer the following benefits -- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
REF-208028
-
Team Lead for Account Handlers
3 weeks ago
East Retford, United Kingdom PIB Insurance Brokers Full timeAbout the RoleWe are seeking a highly motivated Team Lead for Account Handlers to join our team in Retford. As a team leader, you will be responsible for leading a team of account handlers and ensuring they meet their KPIs and development plans. You will also be responsible for maintaining accurate records and reports, and collaborating with other...
-
Career Advancement Opportunity
4 weeks ago
Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full timeWe are excited to be recruiting for a new Team Leader in our office due to an internal promotion. This is a fantastic opportunity to take the next step up in your career in a forward-thinking and progressive organisation.Located close to a railway station and other good transport links, we have a large onsite carpark available for employees. You would lead a...
-
Senior Accountancy Professional
1 week ago
Retford, Nottinghamshire, United Kingdom pib Group Full timeJob Title: Senior Accountancy ProfessionalAbout the Role: We are seeking an experienced Senior Accountancy Professional to join our team at PIB Group. As a key member of our management team, you will be responsible for managing and developing our IBA team on a day-to-day basis, providing support to our IBA Manager in delivering key performance indicators and...
-
Senior Team Lead
2 weeks ago
Retford, Nottinghamshire, United Kingdom hireful Full timeAbout the RoleWe are recruiting a seasoned Leadership Manager to oversee a team of account handlers and ensure seamless customer service delivery. As a key member of our team, you will be responsible for coaching, mentoring, and workload management, fostering a collaborative and productive work atmosphere.
-
Academic Director
2 weeks ago
Retford, Nottinghamshire, United Kingdom hireful Full timeJob OverviewHireful is a forward-thinking organization seeking an experienced Team Leader to lead our team of account handlers. This role offers a unique opportunity to drive business growth, develop your skills, and advance your career in a dynamic and supportive environment.
-
Risk Management Professional
3 weeks ago
Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full timeJob SummaryWe are recruiting for a highly motivated Training and Quality Lead to lead our team of account handlers at PIB Insurance Brokers.SalaryThe estimated salary for this role is £65,000 - £85,000 per annum, depending on experience.Key ResponsibilitiesThis role involves:Leading a team of account handlers to ensure customer needs are met.Maintaining a...
-
Team Leader
1 month ago
Retford, United Kingdom PIB Insurance Brokers Full timeWe are really excited to be recruiting for a new Team Leader in our Retford office due to an internal promotion, its a fantastic opportunity to take the next step up in your career in a forward thinking and progressive organisation.We are located close to a railway station and other good transport links and have a large onsite carparkYou would be leading a...
-
Team Leader
1 month ago
Retford, United Kingdom PIB Insurance Brokers Full timeWe are really excited to be recruiting for a new Team Leader in our Retford office due to an internal promotion, its a fantastic opportunity to take the next step up in your career in a forward thinking and progressive organisation.We are located close to a railway station and other good transport links and have a large onsite carparkYou would be leading a...
-
Team Leader
1 month ago
Retford, United Kingdom PIB Insurance Brokers Full timeWe are really excited to be recruiting for a new Team Leader in our Retford office due to an internal promotion, its a fantastic opportunity to take the next step up in your career in a forward thinking and progressive organisation.Ensure you read the information regarding this opportunity thoroughly before making an application.We are located close to a...
-
Insurance Industry Leader
2 weeks ago
Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full timeWe are seeking a seasoned Industry Leader to spearhead our Retford office team. Your primary responsibility will be to oversee account handlers, ensuring seamless customer service, meeting key performance indicators, and achieving development goals.Maintain a professional working diary to guarantee timely renewals.Analyze and report on customer outcome KPIs...
-
Team Leader
2 weeks ago
Retford, United Kingdom PIB Insurance Brokers Full timeWe are really excited to be recruiting for a new Team Leader in our Retford office due to an internal promotion, its a fantastic opportunity to take the next step up in your career in a forward thinking and progressive organisation.We are located close to a railway station and other good transport links and have a large onsite carparkYou would be leading a...
-
Financial Management Lead
1 week ago
Retford, Nottinghamshire, United Kingdom pib Group Full timeJob Title: Financial Management LeadAbout the Role: We are seeking an experienced Financial Management Lead to join our team at PIB Group. As a key member of our management team, you will be responsible for managing and developing our IBA team on a day-to-day basis, providing support to our IBA Manager in delivering key performance indicators and outstanding...
-
IBA Investment and MI Analyst
2 weeks ago
Retford, United Kingdom CV-Library Full timeJob Purpose: The purpose of this role is to monitor and facilitate the Groups investment of IBA related balances in money market funds, maximising returns by expanding current investment levels and assisting with additional investments where appropriate. The role will also incorporate other cover responsibilities associated with the provision of management...
-
IBA Team Manager
1 week ago
Retford, Nottinghamshire, United Kingdom pib Group Full timeJob Title: IBA Team ManagerAbout the Company: PIB Group is a leading provider of insurance services, with a strong reputation for delivering high-quality solutions to our clients. Our team is dedicated to providing exceptional service and support to our clients and other stakeholders.Job Summary: We are seeking an experienced IBA Team Manager to join our...
-
Leadership Role in Commercial Insurance
3 weeks ago
East Retford, United Kingdom PIB Insurance Brokers Full timeOur team is looking for a skilled Leadership Role in Commercial Insurance who can drive business growth and deliver exceptional customer experiences. As a key member of our leadership team, you will be responsible for leading a team of account handlers and driving business performance through effective team management and leadership. The role requires strong...
-
Insurance Industry Leader
3 weeks ago
Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full timeJob OverviewWe are seeking an experienced Training and Quality Lead to join our team at PIB Insurance Brokers.SalaryThe estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.Job DescriptionThis is a fantastic opportunity to take the next step in your career in a forward-thinking organisation. As a Team Leader, you will be...
-
Professional Team Supervisor
2 weeks ago
Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full timeWe're recruiting for a Team Supervisor to lead our Retford office team in delivering exceptional customer service. You'll oversee account handlers, driving results through effective teamwork and excellent communication.Manage your workload efficiently, ensuring all tasks are completed on time.Monitor and report on key performance indicators using Management...
-
Team Leader
1 month ago
Retford, East Midlands, United Kingdom PIB Insurance Brokers Full timeWe are really excited to be recruiting for a new Team Leader in our Retford office due to an internal promotion, its a fantastic opportunity to take the next step up in your career in a forward thinking and progressive organisation.Ensure you read the information regarding this opportunity thoroughly before making an application.We are located close to a...
-
Insurer Reconciliation Team Leader
1 month ago
Retford, United Kingdom CV-Library Full timeTeam Leader Job Purpose: The purpose of this role is to effectively manage and develop the team on a day-to-day basis providing support to IBA Manager in delivering key performance indicators and an outstanding service to our clients and other stakeholders. This role is instrumental in protecting our clients’ money under the CASS 5...
-
English Lead Required
1 month ago
Retford, Nottinghamshire, United Kingdom pib Group Full timeThe purpose of this role is to effectively manage and develop the team on a day-to-day basis providing support to IBA Manager in delivering key performance indicators and an outstanding service to our clients and other stakeholders. Bank reconciliation Insurer & Bordereaux Reconciliation IBA Management Team Business Colleagues including Account...