Team Lead for Account Handlers

2 weeks ago


East Retford, United Kingdom PIB Insurance Brokers Full time
About the Role

We are seeking a highly motivated Team Lead for Account Handlers to join our team in Retford. As a team leader, you will be responsible for leading a team of account handlers and ensuring they meet their KPIs and development plans. You will also be responsible for maintaining accurate records and reports, and collaborating with other departments within PIB to ensure the best service is provided to customers. The ideal candidate will have excellent communication skills, with the ability to motivate and inspire team members to achieve their goals and objectives. Key responsibilities include monitoring and reporting on customer outcome KPIs and regulatory requirements, managing absence, and carrying out performance reviews as required. Estimated Salary: £40,000 - £52,000 per annum.
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