Cx Insights Lead

3 months ago


Banbury, United Kingdom Brady Full time

**Company**
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin employing approximately 5,700 people in its worldwide businesses. Brady's fiscal 2022 sales were approximately $1.30 billion

**Job description** Job Title: CX Insights Lead**

**Department: Customer Experience & Analytics**

**ORGANISATION STRUCTURE & REPORTING LINES**

Reports to the Customer Experience & Analytics Manager

**ROLE BASED**

Banbury, UK

Brady is seeking a highly motivated and data-driven CX Insights Lead to join our marketing team.

You will enhance utilisation of experience insights across the business & help improve customer loyalty, and overall brand perception.
- CX MEASUREMENT: Own and conduct scalable customer research to measure and track progress of touchpoint CSAT and NPS.
- INSIGHTS AND METRICS: Develop reports and provide timely insights about customer behaviour by utilising the company’s collection of experience, operational, and behavioural data.
- CUSTOMER JOURNEY OPTIMIZATION: Identify critical touchpoints and refine customer journey mapping using data-driven methodologies.
- STAKEHOLDER ENGAGEMENT AND COMMUNICATION: Serve as the primary data insights communicator across teams and locations, ensuring that data-driven decisions are understood and acted upon.
- CONTINUOUS IMPROVEMENT: Support the development of new approaches to CX measurement, e.g., sentiment analysis, machine learning, and natural language processing

**Profile**
- Bachelor's degree in Marketing (with focus on Digital), Analytics, Sociology, or related field.
- Strong background in customer experience management or related field.
- Exceptional communication, leadership, and stakeholder management skills.
- Strong project management skills to oversee CX initiatives from conception through implementation.
- Proficiency in data analysis tools and the ability to derive insights from customer data.

**We offer**
- Competitive Salary
- Bonus Scheme
- Life Assurance
- Critical Illness Cover
- Health Cash Plan
- EAP scheme
- Cycle to Work Scheme
- Training and development opportunities
- 22 days annual leave rising to 26 with service
- Holiday Purchasing (up to 37.5 hours per year)

**Contact


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