Apprentice Aftersales Customer Advisor

7 days ago

Newcastle upon Tyne, United Kingdom Arnold Clark Full time

We’re excited to be launching a new role and apprenticeship at Arnold Clark: Aftersales Customer Advisor. Come and be part of this exciting new journey.

As an apprentice, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face so it’s no surprise you will be communicating with customers through different channels. This will allow you to enhance your digital skills through using multiple platforms while receiving training on how car parts work and which vehicles they work with. At the end of your training you will have achieved a Digital Application Support SCQF Level 6 qualification.

**You will also receive**:

- A mentor to support you in the workplace
- A dedicated training and development coach to support your learning journey
- Uniform
- Information packs and an invite to our virtual open day before you start
- Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test
- All Arnold Clark benefits, including private healthcare, retail discounts and generous holiday allowance

**Location**

Various branches across Newcastle**.**

**Hours**

Full time: 39 hours per week

**About the role**

This new role has been created to give you knowledge of how the Aftersales department works. Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

**Day-to-day duties**
- Reviewing and forward planning workloads and checking for accurate and detailed information.
- Liaising with the workshop to ensure they have their required parts.
- Receipting, issuing, and controlling stock.
- Taking care of customers that are bringing in their vehicles for service/repair.
- Identifying parts required and sourcing parts using parts catalogues and internal systems.
- Communicating with customers on the progress of their vehicle.
- Advising of any faults or repairs required and providing clear and accurate solutions.
- Preparing customer reports and invoices.
- This role would be suited to someone who is a good communicator, well organised, self-motivated and keen to deliver a good experience for our customers.

**Essential skills**
- Good levels of literacy and numeracy
- Strong communication skills
- An interest in developing your digital knowledge and skills
- A passion for great customer service
- Willingness to learn and listen to instructions
- Ability to build good relationships with your team and other departments
- Ability to ask questions and learn quickly on the job
- Willing to use your own initiative

In return, you’ll receive extensive training and a qualification which will help you to build a rewarding career. You’ll also receive one of the best employee benefits packages in the industry including great staff retail discounts, opportunities to review your wage three times per year, help to achieve your driving license and preferential rates on new and used cars.

  • Aftersales Customer Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000 plus OTE up to thirty thousand pounds** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our...

  • Aftersales Customer Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000 with an OTE of £30,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...

  • Aftersales Customer Contact Advisor

    1 day ago

    Newcastle upon Tyne, United Kingdom Lookers Full time

    **Aftersales Customer Contact advisor** **Lookers Nissan Renault Business Development Centre** **Market leading employee benefits** **Outbound Aftersales Advisor** **VNRD Business Development Centre** Are you Target driven, can manage your own workload and work with a fantastic team then we might have the ideal role for you. We’re looking for Outbound...

  • Aftersales Customer Contact Advisor

    4 days ago

    Newcastle upon Tyne, United Kingdom Lookers Full time

    **Inbound Aftersales Customer Contact Advisor** **Lookers Nissan Renault Business Development Centre** **Competitive Basic Salary 22k, OTE £32k** **Market leading employee benefits** As an Aftersales Customer Contact Advisor, you will have the opportunity to work with our Nissan, Renault, Dacia and Vauxhall brands, supporting and assisting our customers...

  • Aftersales Advisor

    7 days ago

    Newcastle upon Tyne, United Kingdom Lookers Full time

    **Aftersales Advisor** **Lookers Head Office, Asama Court, Newcastle, NE4 7YD** **Competitive Basic Salary of £22k, with OTE of £30k per annum** **40 hours per week working Monday to Friday (09:30 to 18:00) and every fourth Saturday (09:00 to 13:00)** Do you have previous experience working in Customer Service? Are you passionate about providing a...

  • Part Time Aftersales Customer Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000** **Working Hours: 20 hours - 10:00am - 2:00pm Monday-Friday** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work...

  • Aftersales Customer Contact Advisor Ftc

    7 months ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Lookers Newcastle Customer Contact Centre** **Contract Type: Fixed-Term Contract** **Salary: £22,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our...

  • Apprentice Customer Advisor Role

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    About the RoleWe are looking for a motivated and enthusiastic individual to fill the position of Apprentice Customer Service Advisor. Located in North Shields, this role involves working as part of our multi-award-winning apprenticeship scheme.As an Apprentice Customer Service Advisor, you will use your charm, enthusiasm, and belief to ensure customers...

  • Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...

  • Apprentice Customer Service Advisor

    4 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    Join Our Team as an Apprentice Customer Service AdvisorAre you a motivated and enthusiastic individual looking for a career in customer service? Do you want to work for a leading telecommunications company that values innovation and excellence?We are seeking an Apprentice Customer Service Advisor to join our team at our Cobalt Business Park site in North...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time £10

    Job OverviewWe are seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Advisor Apprentice.

  • Senior Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: **Tyneside Audi** **8am - 5:30pm Monday to Friday. Saturday on Rota 8-1** **£28,000 basic with an OTE of £34,000** Lookers Tyneside Audi is recruiting for an experienced and dedicated Senior Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians plus apprentices and our enthusiastic and friendly...

  • Customer Service Advisor

    3 weeks ago

    Bolton upon Dearne, United Kingdom The Recruitment Group Full time

    We’re looking for 3 Customer Service Advisors to join our Client’s team at their Head Office in Rotherham. In this role, you’ll support both trade and residential customers with their orders, enquiries, and aftersales. Job Title: Customer Service Advisor Location: Rotherham, S63 Salary: £ 25k to £ 26.5k Working Hours: Monday to Friday, 8:00 AM -...

  • Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Premier Recruitment Solutions Full time

    **Salary Offer**: 28000 - 30000 **Job Reference**: 35599 **Title**: Automotive Service Advisor **Basic Salary**: £28,000.00 **OTE**: GBP £36,000.00/Yr **Overview**: An esteemed dealership in the automotive industry is currently seeking a skilled and customer-oriented Service Advisor to join their dynamic Aftersales Team. Situated within a vibrant...

  • Customer Service Advisor

    3 weeks ago

    Bolton upon Dearne, United Kingdom CV-Library Full time

    We’re looking for 3 Customer Service Advisors to join our Client’s team at their Head Office in Rotherham. In this role, you’ll support both trade and residential customers with their orders, enquiries, and aftersales. Job Title: Customer Service Advisor Location: Rotherham, S63 Salary: £ 25k to £ 26.5k Working Hours: Monday...

  • Apprentice Service Advisor

    3 days ago

    Newcastle upon Tyne, United Kingdom Lookers Motor Group Limited Full time

    Overview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...

  • Apprentice Service Advisor

    3 days ago

    Newcastle upon Tyne, United Kingdom Lookers Motor Group Limited Full time

    Overview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...

  • Apprentice Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...

  • Aftersales Manager

    6 days ago

    Staines-upon-Thames, United Kingdom WeRecruit Auto Full time

    **Aftersales Manager required in Staines, Surrey.** **Salary £47k - £57k Basic + Bonus** **Permanent - Full time** An opportunity to join a highly successful Main Car Dealer in a Volume Service/ Aftersales department in Staines, Surrey. This is an exciting chance to join a dealership that's just had a large investment. Must have: Experience in a Service /...

  • Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Tyneside Automotive Ltd Full time

    **Service Advisor** We are currently looking for a service advisor to join our busy multi-franchise workshop. To be successful in this role you must be self motivated and be able to work independently with little supervision. You should be an experienced service advisor with experience in working in a franchised or large independent dealership. Ideally you...