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Apprentice Service Advisor

4 weeks ago

Newcastle upon Tyne, United Kingdom Lookers Motor Group Limited Full time

Overview:
Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’

You’ve heard it here first you won’t want to miss this one

Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry?

Have you recently left school and are ready to gets hands on with one of the top three motor retailers in the UK?

Could you be the future Service Advisor top-talent we are looking for?

Embarking on an apprenticeship with Lookers can be one of the most exciting things you can do as a young person. You’ll become part of our nationwide network of Apprentices with all the support and training you need to get your career off to a flying start.

You’ll gain hands on experience from day one and have the chance to earn while you learn. It doesn’t stop as soon as you’re qualified; we provide ongoing opportunities for learning and development throughout your career.

**Role - Service Advisor Apprentice**

**Location - Nissan Newcastle**

**Salary - market leading with benefits package**

**Role detail**
- Maintaining the service reception while greeting customers in person and via telephone
- Assessing customer needs and advising on service / repair requirements
- Providing customers with accurate costs and timescales for service / repairs carried out
- Updating the system with customer and service / repair details
- Selling additional products and services
- Handling customer complaints in an effective and timely manner

**Qualifications**
- You must have gained or be working towards GCSE 4-9 or above in Maths and English or equivalent.

**Essential Skills**
- Good levels of literacy and numeracy.
- Strong communication skills.
- Eagerness to learn and listen to instructions.
- Ability to build good relationships with colleagues across the business.
- Ability to ask questions and learn quickly on the job
- Willingness to use your own initiative.

**Why Lookers?**

We firmly believe that our colleagues are our most valuable asset. We value the commitment they make to our business which is why we provide an industry leading rewards and benefits package via Choices;
- Generous annual leave that increases with length of service
- Eligibility to join our colleague car plans and cycle to work scheme
- Health and wellbeing support via Smart Health
- Discounted shopping vouchers
- Payday advances
- Corporate gym memberships