Apprentice Customer Service Advisor

5 months ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?

We're on the lookout for ambitious individuals to join our Customer Service Team as Apprentice Customer Service Advisors. Alongside studying a Level 2 in Customer Service, this role will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.

**Why Join Us?**

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors, On Medical, and On Hire, we lead the market in Personal Injury Law.

We prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as **Integrity, Respect, Loyalty, **and **Reliability** and prioritises your success, wellbeing, and fosters your growth.

**Responsibilities**
- Keep accurate records of discussions or correspondence with clients and keep their records updated.
- Investigate and solve client queries.
- Chase supporting evidence in relation to client claims.
- Minimise Fee Earner’s workload by being a first point of contact for clients and third parties.
- Being articulate, having a strong communication skill and maintaining professional relationships with internal colleagues, external clients, and third parties.
- Reviewing and referring calls through to the appropriate departments.
- Efficiently manage a task load from the dedicated Customer Service Team task list.

**What We Offer**
- **Base Hourly Salary**of £8.79 based on 37.5 hours per week.
- **22 days Holiday Allowance**, plus bank holidays and an additional birthday holiday too
- **Additional Holidays** for long service
- **Career Progression,** as well as training and development opportunities
- **Funded Learning, **with a Level 2 Customer Service Apprenticeship
- **Corporate Metro** Scheme (T&C’s apply)
- **Bike to Work** Scheme (T&C’s apply)
- **Pension Scheme** contribution (T&C’s apply

**Wellbeing Support **such as Virtual GP, Bereavement Support and Discounted Health Checks

**And More**

**About You**

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

**Skills and Experience**
- Minimum of 5 GCSE’s grades 4 or above (or equivalent) including Maths and English
- Ability to interact with clients and colleagues in a professional and appropriate manner.
- Ability to work in a fast-paced environment.
- Ability to work towards shared goals and objectives.
- Demonstrate effective communication and good interpersonal skills.
- Cooperative and flexible approach.
- Commitment to own personal development.
- IT literate.

**Next Steps?**

INDLP

**Job Types**: Full-time, Permanent, Apprenticeship

Pay: £8.79 per hour

Expected hours: 37.5 per week

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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