Apprentice Customer Service Advisor

7 months ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?

We're on the lookout for ambitious individuals to join our Customer Service Team as Apprentice Customer Service Advisors. Alongside studying a Level 2 in Customer Service, this role will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.

**Why Join Us?**

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors, On Medical, and On Hire, we lead the market in Personal Injury Law.

We prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as **Integrity, Respect, Loyalty, **and **Reliability** and prioritises your success, wellbeing, and fosters your growth.

**Responsibilities**
- Keep accurate records of discussions or correspondence with clients and keep their records updated.
- Investigate and solve client queries.
- Chase supporting evidence in relation to client claims.
- Minimise Fee Earner’s workload by being a first point of contact for clients and third parties.
- Being articulate, having a strong communication skill and maintaining professional relationships with internal colleagues, external clients, and third parties.
- Reviewing and referring calls through to the appropriate departments.
- Efficiently manage a task load from the dedicated Customer Service Team task list.

**What We Offer**
- **Base Hourly Salary**of £8.79 based on 37.5 hours per week.
- **22 days Holiday Allowance**, plus bank holidays and an additional birthday holiday too
- **Additional Holidays** for long service
- **Career Progression,** as well as training and development opportunities
- **Funded Learning, **with a Level 2 Customer Service Apprenticeship
- **Corporate Metro** Scheme (T&C’s apply)
- **Bike to Work** Scheme (T&C’s apply)
- **Pension Scheme** contribution (T&C’s apply

**Wellbeing Support **such as Virtual GP, Bereavement Support and Discounted Health Checks

**And More**

**About You**

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

**Skills and Experience**
- Minimum of 5 GCSE’s grades 4 or above (or equivalent) including Maths and English
- Ability to interact with clients and colleagues in a professional and appropriate manner.
- Ability to work in a fast-paced environment.
- Ability to work towards shared goals and objectives.
- Demonstrate effective communication and good interpersonal skills.
- Cooperative and flexible approach.
- Commitment to own personal development.
- IT literate.

**Next Steps?**

INDLP

**Job Types**: Full-time, Permanent, Apprenticeship

Pay: £8.79 per hour

Expected hours: 37.5 per week

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time £10

    Job OverviewWe are seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Advisor Apprentice.

  • Apprentice Customer Advisor Role

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    About the RoleWe are looking for a motivated and enthusiastic individual to fill the position of Apprentice Customer Service Advisor. Located in North Shields, this role involves working as part of our multi-award-winning apprenticeship scheme.As an Apprentice Customer Service Advisor, you will use your charm, enthusiasm, and belief to ensure customers...

  • Apprentice Service Advisor

    1 day ago

    Newcastle upon Tyne, United Kingdom Lookers Motor Group Limited Full time

    Overview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...

  • Apprentice Service Advisor

    1 day ago

    Newcastle upon Tyne, United Kingdom Lookers Motor Group Limited Full time

    Overview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...

  • Apprentice Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    Overview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...

  • Apprentice Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    If you have good communication skills and enjoy talking to people, we have the opportunity for you! We are looking for Apprentice Customer Service Advisors to work at our award-winning Contact Centre. This role is the perfect stepping-stone into a rewarding career where you can make a difference to the lives of NHS employees, patients, and the public. What...

  • Customer Service Trainee

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    Job DescriptionThe role of Apprentice Customer Service Advisor at EE is an exciting opportunity for individuals who are eager to learn and grow with the company. This position involves working in a fast-paced contact centre environment, where you will be responsible for providing exceptional customer service to our valued clients.As an apprentice, you will...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    We’re recruiting for Customer Service Advisors to earn up to £27,000 per annum. Customer Service Advisor benefits: * Loads of transport links * easy to get into the office. * Fully kitted out Recreational Space including PS5, and a Pool Table, perfect to chill out in on your breaks. * Enjoy incentives * regular recognition * store...

  • Customer Service Advisor

    6 days ago

    Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Customer Service Advisor - Monday to Friday** **Newcastle City Centre** **£19,760 (OTE £22,500)** **The Customer Service Advisor role**: As a Customer Service Advisor, you will be representing a leading energy provider and handling inbound and outbound calls to existing customers who are in debt. Your daily duties will involve: - Dealing with...

  • Customer Service Advisor

    3 days ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Opportunity to join an International leading business within their industry - Progression opportunities available! **About Our Client**: Page Personnel are currently working with an extremely established business based in Newcastle upon Tyne to recruit a Customer Service Advisor to join their team on a permanent basis! This is a fantastic opportunity for...

  • Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • Customer Service Professional

    2 weeks ago

    Newcastle upon Tyne, United Kingdom EE Full time

    About UsEE is a leading mobile network operator in the UK, dedicated to providing exceptional customer service and innovative solutions.Your RoleWe are seeking an enthusiastic Apprentice Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering outstanding customer experiences, resolving...

  • Customer Service Advisor

    2 days ago

    Newcastle Upon Tyne, United Kingdom Red Recruitment Full time

    Are you looking for a fantastic new position as a Customer Service Advisor? We are recruiting positive individuals with a passion for customer care to take on this new role in Newcastle. **Package and benefits of a Customer Service Advisor**: - **Salary**:£20,500 per annum - **Hours**:37.5 hours per week, working shifts between Monday to Thursday, 8.00am...

  • Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...

  • Customer Service Advisor

    4 days ago

    Newcastle upon Tyne, United Kingdom hvac recruitment Full time

    A fantastic opportunity has become available for an experienced Customer Sales Advisor within a large Energy Supplies Company. Previous experience within the Energy sector is a bonus but not essential. Excellent level of Customer Service Skills essential. Monday - Thursday 9am - 5pm, Friday 08:30am - 4.30pm, 37.5 Hours More Information available on...

  • Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm -** £11.44 to £12.44 an hour.** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided...

  • Customer Service Advisor

    9 months ago

    Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...

  • Customer Service Advisor

    7 months ago

    Newcastle upon Tyne, United Kingdom Digby Morgan Full time

    summary - _ newcastle upon tyne, north east_ - _ £13.00 - £17.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1219527 - job details Customer Service Representative / Advisor £13.00 to £17.00 per hour 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative /...

  • Apprentice Customer Service Advisor

    8 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: Responsible for answering a diverse range of external and internal customer enquiries, which can be sensitive in nature, using a variety of media methods promptly within agreed performance, quality and other service level agreements. Provides a flexible service to all NHSBSA customers with emphasis on customer...