Apprentice Customer Service Advisor

2 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

**In this role, you are accountable for**: Responsible for answering a diverse range of external and internal customer enquiries, which can be sensitive in nature, using a variety of media methods promptly within agreed performance, quality and other service level agreements. Provides a flexible service to all NHSBSA customers with emphasis on customer satisfaction. Using knowledge and experience to resolve a range of customer queries which may require use of own judgement, escalating where it is required. Ability to work well as part of a team and be open-minded towards the ideas and views of others.

Fully contribute to building team spirit and aiding others to succeed. Using own knowledge and experience, to coach other team members or new colleagues where appropriate. Actively take part and contribute to training initiatives. Providing help and guidance to customers, tailoring conversations to the customers needs across a variety of different products and services.

Ensuring that the customer is at the heart of everything that you do. Good verbal, oral and written communication skills with the ability to adapt your style to the appropriate channel of communication, whilst maintaining a strong customer service emphasis. Takes an active part in monthly coaching sessions and team meetings with managers and other team members, working collaboratively to identify improvement areas and recommending their own actions for development. Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection, Customer Security and understanding and supporting vulnerable customers.

Schedules call backs for customers where appropriate. Work with a continuous improvement environment, providing feedback and ideas on how to improve services, policies and procedures. The contact centre is demand led and advisors must be prepared to join the bidding process for shifts designed and produced by the Workforce Management System, or dependant on business need work a fixed working pattern or rotation to include Saturday working. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA.

Ability to manage sensitive and emotive circumstances, including complaints respectfully and empathetically. Adheres to the Data Protection Act and works in accordance with Quality standards. Ensure compliance with equality legislation and display active commitment to the need to ensure equality of opportunity and the benefits of Diversity. When in contact with colleagues, customers, contractors and visitors, ensure that they are treated with dignity and respect.

  • Customer Service Advisor

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel are currently working with a great company to recruit a Customer Service Advisor to join their busy team based in Newcastle Upon Tyne. **Client Details** Page Personnel are currently working with a great company to recruit a Customer Service Advisor to join their busy team based in Newcastle Upon Tyne. This is a fantastic opportunity for...

  • Customer Service Advisor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector!This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent progression and...

  • Apprentice Warehouse

    4 days ago

    Newcastle upon Tyne, United Kingdom Motor Parts Direct Ltd Full time

    I am looking for someone who is hard working and would like an opportunity to be an apprentice for a motor parts company in their busy warehouse This Branch is working at a very fast pace so requires someone who is very organised. key responsibilities - To assist the branch manager to motivate customer delivery staff, and to implement excellent customer...

  • Customer Service Advisor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector!This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent progression and...

  • Advisor services

    4 weeks ago

    Newcastle upon Tyne, United Kingdom One Property Recruitment Full time

    Customer Service Advisor- Newcastle- £24,000pa One Property Recruitment have been instructed upon the search for a Customer Service advisor to join our clients ambitious Build to Rent team in their head office in Newcastle. Our client is one of the market leaders for the Build to Rent sector and the private rented sector. Purpose of the Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Newcastle upon Tyne, United Kingdom ALPHAATOMIC LTD Full time

    As a Customer Service Advisor, you will be responsible for providing personalized support and guidance to our valued customers. You will serve as a trusted advisor, assisting customers with inquiries, resolving issues, and ensuring a seamless experience from start to finish. **Duties**: - Provide exceptional customer service and support to clients - Assist...

  • Customer Service Advisor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom One Property Recruitment Full time

    Customer Service Advisor- Newcastle- £24,000paOne Property Recruitment have been instructed upon the search for a Customer Service advisor to join our clients ambitious Build to Rent team in their head office in Newcastle.About the client:Our client is one of the market leaders for the Build to Rent sector and the private rented sector. They manage...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Page Personnel Sales Full time

    About Our Client Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for someone experienced within Customer Services looking for that next step in their career and to join a business which can offer excellent...

  • 25.09.23 Tyneside Apprentice Advisor

    6 days ago

    Newcastle upon Tyne, United Kingdom EE Full time

    Advanced Warning of scheduled maintenance 25.09.23 Tyneside Apprentice Advisor **Job Req ID**:20995**Posting Date**:4 Aug 2023**Function**:EE Contact Centres**Location**:Contact Centre (EE), Newcastle, United Kingdom**Salary**:19,500.00

  • Customer Service Advisor

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Mitie Full time

    **Contract Type**: Permanent **Type of Employment**: Full Time **Hours**: 40 Per Week **Shift**: 0700-1530 or 0800-1700 daily **Salary**: £24,000 per annum **Location**: Benton Park View - Newcastle upon Tyne - BPR014 Newcastle Estate We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie team. As a...

  • Customer Service Advisor

    6 days ago

    Newcastle upon Tyne, United Kingdom Advance10 Full time

    **No Experience required for this immediate start role Customer Service Advisor role.** Are you looking to gain experience in a new career and don't know where to start? **The following skills/attributes would be required**: - _A genuine interest in marketing and sales_ - _Creative and communication skills, problem-solving mindset_ - _Goal driven_ -...

  • Customer Service Advisor

    7 days ago

    Newcastle upon Tyne, United Kingdom ALPHAATOMIC LTD Full time

    **Customer Service Advisor** **Duties**: - Provide exceptional customer service by promptly and accurately responding to customer inquiries and concerns - Assist customers with product information, account inquiries, and order status updates - Analyse customer needs and recommend appropriate products or services - Resolve customer complaints or issues with...

  • Customer Service Advisor

    4 weeks ago

    Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills. **Duties**: - Provide exceptional customer service to clients by answering inquiries...

  • Customer Service Advisor

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Connect Health Full time

    **Job details**: Job reference - REQ001489 Date posted - 11/07/2023 Application closing date - 19/07/2023 Location - Newcastle upon Tyne Salary - Blank Package - £21,735 per annum + Excellent Benefits Contractual hours - 37.5 Basis - Full time Job category/type - Administration & Customer Service **Customer Service Advisor (Patient Care...

  • Customer Service Advisor

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 15 hours per week, working on a rota bases covering shifts Monday - Sunday, 3 days per week between the hours of 08:00 - 20:00. **Salary**: £8,619 per annum **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just...

  • Customer Service Advisor

    6 days ago

    Newcastle upon Tyne, United Kingdom Adecco Full time

    Join our client's team as a Patient Support Advisor and make a real difference in the lives of patients and their support persons. As a Patient Support Advisor, you will be responsible for responding to and documenting customer technical enquires via phone calls and emails. You will engage with prospective and current customers, including patients,...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom The Recruitment Group Full time

    Finance AdministratorGosforth£23400 to £27000 (pro rata)6 month contractMonday to Friday 9am to 5pm (opportunity to WFH 2 days a week after a successful training period)The Recruitment Group are currently recruiting Finance Customer Service Advisor to work for one of our clients sites based in Hellaby on a 6 month contract. This is a great opportunity to...

  • Customer Service Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom The Recruitment Group Full time

    Finance AdministratorGosforth£23400 to £27000 (pro rata)6 month contractMonday to Friday 9am to 5pm (opportunity to WFH 2 days a week after a successful training period)The Recruitment Group are currently recruiting Finance Customer Service Advisor to work for one of our clients sites based in Hellaby on a 6 month contract. This is a great opportunity to...

  • Customer Service Advisor

    6 days ago

    Newcastle upon Tyne, United Kingdom The Recruitment Group Full time

    Finance AdministratorGosforth£23400 to £27000 (pro rata)6 month contractMonday to Friday 9am to 5pm (opportunity to WFH 2 days a week after a successful training period) The Recruitment Group are currently recruiting Finance Customer Service Advisor to work for one of our clients sites based in Hellaby on a 6 month contract. This is a great opportunity to...

  • Customer Service Advisor

    4 weeks ago

    Newcastle upon Tyne, United Kingdom ALPHAATOMIC LTD Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, we want you to join our team as a Customer Service Advisor! **Responsibilities**: - Provide accurate information about our products/services and assist customers with placing orders,...