Customer Service Advisor

2 months ago


Newcastle upon Tyne, United Kingdom ALPHAATOMIC LTD Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, we want you to join our team as a Customer Service Advisor

**Responsibilities**:

- Provide accurate information about our products/services and assist customers with placing orders, processing returns, and resolving issues
- Troubleshoot technical problems and escalate complex issues to the appropriate department when necessary
- Maintain a positive attitude and ensure customer satisfaction with every interaction
- Keep detailed records of customer interactions and transactions using our CRM system

**Requirements**:

- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Previous customer service experience preferred, but not required
- Ability to multitask and work well under pressure in a fast-paced environment
- Proficiency with computers and experience using CRM software is a plus

**Salary**: From £23,896.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person

Application deadline: 29/02/2024


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