Aftersales Advisor

7 days ago

Newcastle upon Tyne, United Kingdom Lookers Full time

**Aftersales Advisor**

**Lookers Head Office, Asama Court, Newcastle, NE4 7YD**

**Competitive Basic Salary of £22k, with OTE of £30k per annum**

**40 hours per week working Monday to Friday (09:30 to 18:00) and every fourth Saturday (09:00 to 13:00)**

Do you have previous experience working in Customer Service? Are you passionate about providing a first class service every time? Are you looking to take your first step towards a career in the Motor Trade?

Then look no further as we may have the perfect role for you

After a year of incredible growth, we are expanding our friendly Contact centre team in Newcastle and are currently recruiting Aftersales Advisors to work with our Nissan, Renault, Dacia and Vauxhall brands, supporting and assisting our customers with Booking requests for their vehicle.

You will be joining our team of Aftersales Advisors dealing primarily with our previous cutomers and helping to book appointments and answer any general queries they may have relating to their Service, MOT or other essential maintenance work.

For this role it is essential that you are able to demonstrate working as part of a team, as well as having previous experience in a Customer Service role. You should be organised and meticulous, able to plan ahead and motivated to always maintain high standards. You must be proactive in contacting customers and getting their vehicles booked in ahead of schedule for any Services or MOTs.

We are based in the Newcastle Business Park at Asama Court with parking on site available, direct bus routes into Newcastle and local amenities within walking distance.

**Why us...?**

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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