Call Centre Agent

5 days ago


Manchester, United Kingdom My Claim Group Full time

Location: Manchester, M22

**Salary**: £21,000 - £24,000 per year
, Permanent

About Us:
My Claim Group is a dynamic and rapidly expanding organisation that specialises in providing tailored services to clients in the finance industry. We are seeking dedicated Call Centre Agents to join our team and deliver exceptional customer service to our clients.

Job Overview:
As a Call Centre Agent, you will be the first point of contact for our clients, handling incoming calls and also outbound calling providing assistance with their inquiries. Your role will involve providing accurate information, resolving issues efficiently, and ensuring a positive customer experience.

Key Responsibilities:

- Handle incoming calls from clients in a professional and courteous manner.
- Provide accurate information and assistance with client queries.
- Resolve client issues promptly and effectively.
- Update client records and enter relevant information into our systems.
- Follow call scripts and procedures to maintain consistency and quality of service.
- Outbound calling to clients to retrieve more information for their inquiry to move them forward.

**Requirements**:

- Excellent communication and interpersonal skills.
- Strong customer service orientation with a passion for helping others.
- Ability to remain calm and composed under pressure.
- Good problem-solving skills and attention to detail.
- Basic computer skills and familiarity with call center software/systems.

Preferred Skills:

- Previous experience in a call center or customer service role preferred but not essential
- Knowledge of CRM systems and call center software preferred but not essential

**Benefits**:

- Casual dress.
- Company events.
- Company pension.
- Transport links.
- Optional overtime.
- Uncapped commission

Schedule:

- 8-hour shift, Monday to Friday.
- Work Location: M22, Manchester.

Expected Start Date: Immediate.

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Manchester (required)

Ability to Relocate:

- Manchester: Relocate before starting work (required)

Work Location: In person

Reference ID: MCG001
Expected start date: 19/02/2024


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