Workplace Concierge

3 months ago

London, United Kingdom Mitie Full time

**REF 34490**

**Workplace Concierge - WPP - London - Rose Court**

**Weekly hours: 40h**

**Salary**: £27000.00**

**Main duties**:

- Liaise with service providers to ensure delivery of a quality service, on time, to specification
- To ensure all customer requests are dealt with efficiently and effectively by reporting issues to the Help Desk; and that the customer is kept fully updated with progress
- Carry out building H&S, operational daily floor checks, a minimum of 3 times a day, raising and ensuring completion of all actions; and ensuring all floors within our control are set to a defined standard of tidiness and cleanliness using daily check list sheets
- Daily communication with the Op Co Floor Managers to update jobs; and conduct walkabouts as needed
- Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
- Work to a standard set of operating procedures
- Support Emergency Evacuation procedures and personal emergency evacuation plans (PEEPS) for less abled guests
- Using initiative and being responsible for taking immediate action when necessary to manage daily standards; particularly those that encroach on H&S stipulations i.e cleaning spills / blocked emergency exit
- Communicating and working with Cleaners to manage areas needing special attention by working ‘On Demand'
- Moving, lifting and repositioning furniture as required
- Ensure all meeting room requests are completed in accordance with the SLA
- Working with the catering team where as instructed
- To provide a first fix response for the onsite AV equipment and MFDs
- Attend weekly service line meetings as instructed to ensure a one team ethos is created throughout the team; using these forums to share information that may impact other service lines
- Liaising with Help Desk to oversee contractor activity to minimise impact on site operation and customers
- Raise accident and incident reports and track through to closure
- Provide operational support to any internal events
- Actively seek and review customer feedback, track remedial actions through to closure
- Support with all internal and external audits
- Work flexibly to support ‘out of hour' requests and extended hours to self cover operations
- To support the Service Level Agreement by ensuring that all activities are carried out effectively
- Review procedures and processes, make reccomendations/suggestions/initiatives to support contract evolution
- Carrying out new starter inductions
- Support and manage internal/external post and courier deliveries/collections as instructed
- Assisting in various support jobs on the Op's Co floors, such as locker resets and collecting e-waste as required

**Person Specification**
- A clear understanding of Health & Safety practices, IOSH certified
- Customer orientated approach
- Enthusiastic and conscientious
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
- Computer literate (Word, Excel, Outlook E-mail)
- Clear, strong and confident communication skills
- Team player with an enthusiastic attitude
- To work efficiently and effectively in a team as well as individually
- Able to work off their own initiative and with mínimal direction
- Organised, capable of managing and prioritising multiple workflow requirements
- Excellent written and oral communication skills
- High attention to detail
- Flexible and proactive
- Passionate about exceptional customer service and quality standards
- Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment
- Ability to build positive relations with colleagues, guests and clients, and liase confidently and effectively
- To be able to move heavy / bulky items

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