Concierge

3 months ago

London, United Kingdom The Langham London Full time

**Concierge**:
**Concierge**:
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Concierge to join our talented team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Concierge, your key focus will be to:

- ensure a courteous, prompt and efficient service is provided to our guests
- arrange for delivery and collection of luggage, parcels, or mail and liaison with Front Office
- ensure items are correctly recorded and stored safely if necessary
- assist guests in various requests and enquiries like restaurant reservations, transportation, obtaining tickets for social events
- ensure prompt and accurate taking of messages and deliveries
- maintain excellent knowledge of the local area, theatre shows, restaurants and other facilities which guests may require

Do you have?
- excellent customer service skills and a real understanding of 5* luxury environment service requirement
- excellent communication skills, in English language, both written and verbal and one other language
- strong IT and systems skills (Microsoft Office, GoConcierge, Opera)
- immaculate personal presentation
- possession of Golden Keys (advantageous)
- pro-active behaviour and leading by example at all times
- ability to solve problems and make balanced decisions

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- 4 weeks holidays plus 8 bank holidays (which attract time off in lieu when worked)
- meals on duty
- uniform supplied and laundered
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites

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