Resident Liaison Officer
7 months ago
**Contract Liaison Officer**
**Based**: Gateshead office; Covering the North East. Typically working 37.5 hours, 8.30am - 5.00pm**
Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
**What’s in it for you?**
- Attractive salary & benefits to suit you
- 27 Days Hols & BH - option to buy or sell holidays
- Company pension scheme - up to 7.5%
- Car Allowance or Fleet Van
- We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more.
**An outline of your responsibility - Contract Liaison Officers**
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
- Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
- Carry out site visits with client and customers
- Dealing with complaints and resolving concerns in a positive manner
- Initiate/generate technical instructions, site notes and other site observations
- Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
- Manage any reporting required for the Contracts
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
**About you**
Working as a Contract Liaison Officer with previous experience working with Tenants in a Social Housing environment is key along with communication experience and confident presentation skills, the role will be working on External planned works, mainly re roofing schemes. Your ability to be proficient in IT and administration is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence and a DBS check will be completed
**A little bit about us**
**Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- No weekends
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
-
Resident Liaison
6 days ago
Gateshead, United Kingdom HC-One Limited Full timeAs an Resident Liaison Officer at HC One, you’ll value one thing above all. Kindness. You will build relationships with residents, their family and the home team, preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently. **Key Responsibilities & Accountabilities** - Develop, build and strengthen resident...
-
Contract Liaison Officer
7 months ago
Gateshead, United Kingdom Novus Property Solutions Ltd Full time**Contract Liaison Officer** **Based**: Gateshead office; Covering the North East. Typically working 37.5 hours, 8.30am 5.00pm** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are...
-
Contract Liaison Officer
7 months ago
Gateshead, United Kingdom Novus Property Solutions Ltd Full time**Contract Liaison Officer** **Based**: Gateshead office; Covering the North East. Typically working 37.5 hours, 8.30am 5.00pm** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are...
-
Carer Liaison Officer
2 weeks ago
Gateshead, Gateshead, United Kingdom Carers Federation Limited Full timeJoin our organisation as a Carer Liaison Officer and play a vital role in supporting unpaid caregivers across Gateshead. At Carers Federation Ltd, we're committed to empowering and supporting caregivers, and we're looking for an experienced professional to help us deliver our services. As a Carer Liaison Officer, you'll be responsible for identifying and...
-
Contract Liaison Officer
7 months ago
Gateshead, United Kingdom Novus Property Solutions Full time**Based**: Gateshead office; Covering the North East. Typically working 37.5 hours, 8.30am - 5.00pm** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a...
-
Contract Liaison Officer
7 months ago
Gateshead, United Kingdom Novus Property Solutions Full time**Based**: Gateshead office; Covering the North East. Typically working 37.5 hours, 8.30am - 5.00pm** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a...
-
Event Liaison Officer
7 months ago
Gateshead, United Kingdom Gateshead Council Full time**Event Liaison Officer** **About the role.** We require an officer to support the overall efficient delivery of safe events within Gateshead. This post will provide specialist administration, relationship management, event planning and Safety Advisory Group (SAG) support to event planners and managers. The role is essential to ensure SAG recommendations...
-
Security Officer
6 months ago
Gateshead, United Kingdom Sterling Recruitment Services Full timeSterling Recruitment Services are currently looking to recruit an experienced Security Officer for our clients manufacturing facility based in Gateshead. The role will consist of working as part of a team and also lone working at times. The working hours for the role are, 0600 - 1400, 14.00 - 2200 and 2200 - 0600 Daily duties will consist of but not...
-
Neighbourhood Housing Officer
12 hours ago
Gateshead, United Kingdom Nineteen Recruitment Full timeNineteen Recruitment is a multi-award winning, an independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. We are delighted to be working with a local authority client, recruiting on their behalf for Neighbourhood Officer, a role that is available...
-
Neighbourhood Housing Officer
12 hours ago
Gateshead, United Kingdom Nineteen Recruitment Full timeNineteen Recruitment is a multi-award winning, an independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. We are delighted to be working with a local authority client, recruiting on their behalf for Neighbourhood Officer, a role that is available...
-
Neighbourhood Housing Officer
5 days ago
Gateshead, United Kingdom Nineteen Recruitment Full timeNineteen Recruitment is a multi-award winning, an independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors. We are delighted to be working with a local authority client, recruiting on their behalf for Neighbourhood Officer, a role that is available...
-
Housekeeping and Cleaning Officer
2 weeks ago
Gateshead, Gateshead, United Kingdom CV-Library Full timeAbout the Job:">We are looking for a skilled Housekeeping and Cleaning Officer to join our team in Gateshead, Tyne and Wear.Your main responsibility will be to maintain a clean and comfortable living environment for our residents, working closely with the management team.Key Responsibilities:">Clean and maintain bedrooms, communal areas, and other facilities...
-
Senior Communications and Marketing Officer
12 hours ago
Gateshead, United Kingdom Gateshead Council Full time**Senior Communications and Marketing Officer** “Moving to a green, healthy, dynamic and thriving North East” is our region’s vision for transport. For passengers and freight, Transport North East (TNE) provides transport strategy, planning and delivery services on behalf of the North East Joint Transport Committee, representing the seven local...
-
Operational Support Officer
7 months ago
Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeAn exciting opportunity has arisen for Operational Support Officers to join the North East Bowel Cancer Screening Programme Hub which supports Bowel Cancer Screening Services for a population of 8.85 million. As a competent administrator and supervisor the post holder will support the Bowel Cancer Screening Management Team in leading and managing the...
-
Apprentice Compliance Officer
6 days ago
Gateshead, United Kingdom Gateshead Council Full time**Regulatory Compliance Officer Apprenticeship LEVEL 4** - About the role:_ This is an exciting new role requiring a hardworking, self-motivated, and enthusiastic individual who is able to combine study with work placements in the specialist area of Trading Standards. In return we will provide you with an opportunity to gain an insight into local government...
-
Commissioning Officer
3 months ago
Gateshead, United Kingdom Gateshead Council Full time**Kickstart your career with Gateshead Council’s Commissioning Team** We are looking for - Contract Support Officer (X4) (Full Time, Grade F SCP 34 - 37 £27,334 - £29,777) - Contract Management Officer (X1) (Full Time, Grade I SCP 28-31 £36,648 - £39,186) - Commissioning Officer (X1) (Full Time, Grade K SCP 34 - 37 £42,403 - £45,441) Do you want a...
-
Facilities Support Officer
7 months ago
Gateshead, United Kingdom Sodexo Full timeJob Introduction As** Facilities Support Officer** **at Sodexo at **Trinity Square Student Accommodation in Gateshead**, you are also a problem solver, multi-tasker, and safety promoter. You will be on hand to deliver a courteous, professional, customer-focused out-of-hours support service within a student accommodation site that operates 24 hours a day, 365...
-
Housing Sustainment Officer
13 hours ago
Gateshead, United Kingdom The Riverside Group Full time**Job Title: Housing Sustainment Officer** **Contract type: Permanent Role** **Full time: 35 hours per week** **Salary: £27,734 per annum (10% increase after 12 months depends on performance)** **Working Pattern: Monday to Friday** **Location: Hybrid / Gateshead** Want to make a real difference to the lives of people? For over 90 years, The Riverside Group...
-
Chief Executive Office Liaison
3 weeks ago
Gateshead, Gateshead, United Kingdom Oasis Charitable Trust Full timeAbout the RoleWe are seeking a highly skilled and organised individual to provide administrative support to our Chief Executive and other members of the Executive Team.Key Duties:Manage administrative tasks, including correspondence, emails, and reportsCoordinate events, meetings, and travel arrangementsDevelop and implement administrative processes and...
-
Technical Officer
7 months ago
Gateshead, United Kingdom Gateshead Council Full time**Technical Officer - Private Sector Housing, Grade H** Gateshead Council is seeking to appoint a Technical Officer to join the Private Sector Housing Team. The Team works across a broad range of housing related issues to improve private housing conditions, to support vulnerable people and to tackle housing related crime. **About the role.** Poor housing...