Housing Sustainment Officer

2 months ago

Gateshead, United Kingdom The Riverside Group Full time

**Job Title: Housing Sustainment Officer**
**Contract type: Permanent Role**
**Full time: 35 hours per week**
**Salary: £27,734 per annum (10% increase after 12 months depends on performance)**
**Working Pattern: Monday to Friday**
**Location: Hybrid / Gateshead**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.
**The difference you’ll make**
As a trusted member of the team, you’ll work directly with families living in Riverside properties or neighbourhoods, offering help to those with multiple economic and social needs.
The role involves identifying families in need of support and proactively working with local family projects, children’s centres, housing teams, money advice and other partner agencies to bring the best outcomes for our customers.
You’ll work with clients and their families to assess their needs and barriers to sustaining accommodation and develop a plan of action and support.

**So, who are you?**
We’re looking for someone with excellent communication skills and a real passion for delivering great customer service. You’ll have experience of providing support for customers with multiple economic and social needs; including young people, lone parents, people involved with the police or criminal justice system and those who have not worked for some time.
A team player, you’ll need to work with a wide range of both internal and external stakeholders and partners. Although not essential, a Housing or Support/Care related qualification would be desirable.

**Enjoy the rewards**
Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.
If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile**

Work directly with families living in Riverside properties or neighbourhoods to offer help to those with multiple economic and social needs so that they can remain stable in their homes, maintaining a positive tenancy where applicable. Work with clients and their families to assess their needs and barriers to sustaining accommodation by developing a plan of action and support in a trustworthy, supportive environment. Identify families in need of support and work pro-actively with local family projects, children’s centres and other partner agencies, housing teams, money advice officers and other internal teams to help bring about the best outcomes for individuals engaged.

**Role requires you to**:

- Empower service users to deal with day to day tenancy issues, payment of rent and other tenancy related issues.
- Promote the project amongst tenants, residents, and partner agencies
- Establish a two way referral process with colleagues in housing management, income management and community engagement to support sustainable tenancies
- Establish an outreach programme in priority areas to engage tenants and residents and provide intensive support to address barriers to tenancy sustainment - Operate an Early Intervention framework; identity and liaise with partners and organisations in the local area that families can be referred to for life skills, money advice and employment and training advice.
- Undertake client assessments to identify needs, develop action plans and monitor client progress against those plans.
- Deliver a service that has measured outcomes in relation to eviction prevention, income maximisation and tenancy sustainment, which will be determined by Riverside and is appropriate to the needs of the service user whilst demonstrating value for money for the organisation.
- Liaise with fundraising and volunteering colleagues, to maximise income, cover costs and extend provision.
- Identify and refer appropriate cases on to Riverside colleagues including Money Advisors, Springboard staff, Affordable Warmth Officers and Income Collection officers.
- Focus delivery of the service towards Riverside customers who are facing significant barriers to sustaining their tenancy, including households with young people and families with multiple issues.
- Ensure that service delivery complies with Riverside policies and procedures relating to health and safety, safeguarding, equality and diversity, data protection and communication standards.
- Work closely with other service providers, voluntary and statutory, and maintain g

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