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Neighbourhood Housing Officer

7 months ago

Gateshead, United Kingdom All Temps Recruitment Ltd Full time

We are currently looking to recruit 2 x Neighbourhood Housing Officer's to join our team based within Gateshead on a Full-Time Temporary basis.

**The Role**:

- Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.
- To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
- To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
- Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
- To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
- To proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
- To undertake reviews of fixed term and introductory tenancies.
- To provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
- Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.

**The Person**:

- Must have previous, similar experience.
- Must hold a full UK, clean driving license.

**Salary**: £13.17 per hour

**Benefits**:

- Company events
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person