Neighbourhood Housing Officer

6 months ago

Gateshead, United Kingdom C&P Recruitment Group Limited Full time

**Job Purpose**

To deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies. Supporting tenants and helping to create safe and clean sustainable neighbourhoods.

**The key roles of this post will include**:
**Corporate**

To ensure conduct and behaviour demonstrates a commitment to the core Council values and promotes cross service working to achieve excellent customer service and outcomes.

To be proactive in all aspects of health & safety management to comply with current legislation, promote a culture of good health and safety practice within the working environment, ensuring personal responsibilities to yourself and others are discharged in line with company policies and procedures

To demonstrate a positive, diverse and inclusive attitude in all aspects of day to day work and interactions both internal and external i.e. customers, colleagues and partners

To actively participate in the evaluation, development and continuous improvement of the service. Keeping up to date with policies, procedures and participating in meetings and training as necessary

To work as part of a team collaborating and sharing knowledge openly to enhance service delivery, ensuring both individual and team objectives are met

**Role Specific**

1. Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.

2. To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.

3. To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.

4. Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.

5. To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.

6. To proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.

7. To undertake reviews of fixed term and introductory tenancies.

8. To provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.

9. Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.

10. To liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.

11. To support other company services and where appropriate to contact tenants or gain access to homes to minimise repairing and other costs and maximise income in line with the Company’s priorities.

12. To promote range of customer involvement opportunities and undertake appropriate consultation exercises around the delivery of housing management services.

13. To be responsible for managing priorities and achieving key performance targets in line with the Council’s performance indicators and service standards and those agreed at the annual appraisal.

14. Such other responsibilities allocated which are appropriate to the grade of the post.

**Knowledge & Qualifications**

**Essential**:
Knowledge
- Effective ICT skills - including working knowledge of the Microsoft office packages
- Knowledge of housing and social care Issues
- Able to demonstrate a good understanding of equality and diversity and the ability to evidence how this would be displayed within the workplace
- Experience
- Experience of dealing with potentially difficult situations
- Experience of providing support to vulnerable customers
- Display and evidence a positive “can do” approach
- Experience of effective negotiation and communication skills both verbal and written
- Experience of effective partnership working
- Experience of managing and prioritising a varied workload
- Good organisation and time management skills
- Experience of working under pressure, meeting targets and deadlines

Qualifications
- 5 GCSE’s A - C or 9 - 4 including Maths and English or relevant demonstratable experience
- Evidence of continual professional development and a willingness to undertake additional training as required

**Desirable**:
Knowledge
- Knowledge of housing related legislation
- Knowledge of Welfare reform
- Knowledge of value for money principles

Experience
- Experience of property management
- Experience of estate Management
- Experience of tenancy management
- Experience of Housing related software packages and mobile working i.e. Northgate
- Experience of coping and adapting to change
- Experience of working as part of a diverse and i

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