Customer Care Administrator
2 weeks ago
An exciting opportunity for a highly motivated individual to join House of Care Services Ltd as a Customer Care Administrator.
The purpose of the role will be to provide complete administrative support to the team in line with business requirements.
- Maintaining weekly reporting for clients to include updates on outstanding works.
- Answering phone calls and assisting with any queries where required.
- Communicate with the clients and other departments - chase outstanding invoices, deal with queries surrounding Rota's etc.
- Step into the Customer Care Coordinator role to cover absences.
- General administration for the Customer Care Manager.
- Being the first point of contact for the customers and care assistants.
- Coordinating care packages - care plans, risk assessment reviews, compliments/complaints, accidents and incidents.
- Creating and maintaining Rota's using our Rota software.
- Dealing with new customer enquiries.
**Requirements**:
- Must be pro-active, flexible and committed to providing a quality service.
- Must be computer literate.
- Experience preferred, but full training will be given.
- Have excellent communication skills, administration and organisational skills.
- Full drivers license and own vehicle imperative to the role.
**Salary**: £20,340.00 per year
**Benefits**:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Application question(s):
- Excellent communication skills
- Full driving license and own vehicle essential to the role
**Language**:
- English (required)
Work Location: In person
Application deadline: 12/09/2023
Expected start date: 19/09/2023
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