Customer Service Delivery Specialist

3 weeks ago


Coleshill, United Kingdom Executive Network Group Full time

The Executive Network Group are currently recruiting two Customer Service Delivery Specialist for an internationally recognised 3PL to deliver a robust overall day to day service to all clients..
**Role**: Customer Service Delivery Specialist
**Salary**: £30,000
**Location**: Birmingham - Hams Hall
**Reason for the role**: Internal Promotion
This role would be perfect for somebody with a background in customer service/client relationships across logistics.
This is not a sales role; you are not required to sell or upsell.
You will be expected to consistently provide excellent customer service to clients, as well as clearly communicate client requirements and goals within the business to obtain support, resources and to ensure quality-of-service delivery. Excellent working knowledgeof warehouse and logistics operations including forward and reverse logistics is highly advantageous.
**Key Responsibilities**:

- Manage inbound deliveries, outbound deliveries, returns and the transfer of related information back to customer and resolve any related issues.
- Responsible for managing daily operational performance and KPI achievement.
- Lead internal and external weekly sync meetings and drive completion of relevant
- actions
- Actively participate in monthly and quarterly client meetings, providing insight for all service related matters.
- Work with nominated clients to develop an understanding of their needs and ensure they are met.
- Identify potential future issues based on SLA results and associated patterns
- Translate commercial opportunities into tangible improvement solutions
- First escalation for monthly/quarterly stock reconciliations; significant involvement in client communication, leading follow up actions to ensure smooth sign off
- Outbound order management including fixing any idoc/compliance blocks, aligning open orders vs capacity information and providing client updates where required
- To ensure that all claims for loss or damaged are administered in line with the published process.
- Complete daily/weekly carrier related reporting. Investigate any problems and lead
improvement opportunities.

**Requirements**:

- Hands on mentality and ability to step in in all parts of the process.
- Proactive approach to problem solving
- Confident when dealing with complex multi department situations.
- Able to communicate effectively through both oral and written methods, in a range of situations.
- Ability to demonstrate commitment and flexibility.
- Ability to prioritise workload and deal with conflicting priorities.
- Excellent administration skills
- Ability to work to tight deadlines.
- Able to work on your own initiative.
- Client and customer orientated attitude


  • Customer Service X 2

    1 month ago


    Coleshill, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Administrator Location: Hams Hall, Coleshill Working hours: Monday to Friday between the hours of 0800-18:00 Rate of Pay: £10.82 per hour **Responsibilities**: - Making calls to customers regarding their current delivery schedule- Solving Queries through to Resolution- Inputting data onto the inhouse systemsAfter a...


  • Coleshill, United Kingdom BNJ Consultants Full time

    BNJ Consultants are currently recruiting for Customer Service Advisor based in Birmingham, Coleshill (Hams Hall). **Salary**: £11.44ph with weekly payment **Hours**:Monday to Friday 08:00-17:30 **Job duties**: - Carry all customer services functions in line with company policy and procedures. - Maintain and enhance both internal and external customer...


  • Coleshill, United Kingdom NCF Living Full time

    **Position: Customer Service Advisor** **Job Type: Permanent, Full Time** **Work hours: 5 days per week (Monday-Friday only)** **Location: Hams Hall, Coleshill - 100% office based** **Salary: £23,000-£25,000 per annum (dependent on experience)** NCF Living is a fast-growing, dynamic company looking for a Customer Service Advisor to support the Head...

  • Delivery Driver

    5 hours ago


    Coleshill, United Kingdom NCF Living Full time

    **Delivery Driver** **Salary: £11.50 per hour** **Work Hours: Approx. 35-40 hours per week, Monday to Friday** **NCF is a leading furniture retailer with a nationwide chain of large stores, and exciting plans for the future. We are looking for a friendly, hardworking crew member to drive our 3.5t delivery vans, based at our National Distribution Centre...


  • Coleshill, United Kingdom NCF Living Full time

    **Position: Part Time Customer Service Advisor** **Job Type: Permanent, Part Time** **Work hours: Flexible, to be discussed - 25 hours per week** **Location: Hams Hall, Coleshill - 100% office based** **Salary: £12.50 per hour** NCF Living is a fast-growing, dynamic company looking for a Part Time Customer Service Advisor to support the Head Office and...

  • Customs Clerk

    4 weeks ago


    Coleshill, United Kingdom Bis Henderson Full time

    **Location**: Birmingham **Salary**: £26,000 - £28,000 + bonus **Hours**:Monday to Friday 9.00 - 17.30 and office based **Summary**: This role requires an experienced Customs clearance clerk to join a small but expanding team in Birmingham to look after the day to day requirements of their general cargo, customs clearance clients and therefore you need...

  • Customs Clerk

    1 month ago


    Coleshill, United Kingdom BiS Henderson Limited Full time

    **Location**: Birmingham **Salary**: £26,000 - £28,000 + bonus **Hours**:Monday to Friday 9.00 - 17.30 and office based **Summary**: This role requires an experienced Customs clearance clerk to join a small but expanding team in Birmingham to look after the day to day requirements of their general cargo, customs clearance clients and therefore you need...


  • Coleshill, United Kingdom House of Care Services LTD Full time

    An exciting opportunity for a highly motivated individual to join House of Care Services Ltd as a Customer Care Administrator. The purpose of the role will be to provide complete administrative support to the team in line with business requirements. - Maintaining weekly reporting for clients to include updates on outstanding works. - Answering phone calls...

  • Service Coordinator

    4 weeks ago


    Coleshill, United Kingdom Anderson Scott Solutions Ltd Full time

    **Service Coordinator** **Birmingham** **£23,000 - £25,000 annum** **Plus, benefits** Our client is a well-established company that has been trading for over 20 years who provide technology and support system across many sectors throughout UK. My client is looking for a Service Coordinator, who can bring their knowledge and skillset to theteam. **Job...

  • Metrology Engineer

    2 weeks ago


    Coleshill, United Kingdom BMW Group Full time

    ATTENTION TO DETAIL IS ONE OF THE BEST QUALITIES YOU CAN HAVE. SHARE YOUR PASSION FOR PRECISION WITH US. When the goal is to ensure that each and every BMW delivers pure driving pleasure as standard, quality control is paramount. That’s why our quality standards are only ever as good as the sum of the personal standards of everyone who tests them....


  • Coleshill, United Kingdom Katie Bard (Angela Mortimer Plc) Full time

    My client is a highly successful, industry specialist with an outstanding reputation. Due to growth they have an opportunity for a Claims Administrator to join their team in a close-knit family friendly feel environment. The role reports into a high energyDirector has a real passion for the business and value of the people within it. This role will be office...

  • Sales Administrator

    1 month ago


    Coleshill, United Kingdom Midas Recruitment Full time

    Are you a strong Administrator? - Are you organised with a keen eye for detail? - Are you a confident communicator, able to liaise at all levels? **If you’ve answered ‘yes’ to the above, we want to speak to you!** Our client is one of the most successful independent finance businesses in the UK, proud of their flexible funding solutions and the...

  • Account Manager

    4 weeks ago


    Coleshill, United Kingdom Pertemps Bond Full time

    Account Manager Based in Coleshillsalary of £24,000 per annum depending on experience.Working Monday – Friday 9am-5:30pm Job descriptionPertemps have a new and exciting opportunity for an Accounts Manager to join our client’s dynamic and growing company on a Full-time permanent basis. We are currently seeking a talented and detail-oriented Accounts...

  • Account Manager

    2 days ago


    Coleshill, United Kingdom Trakm8 Full time

    Job Role: Account ManagerLocation: Coleshill, Birmingham B46, Hybrid RoleSalary: Competitive + Com Plan + Company Car/Car AllowanceContract: Perm Benefits: 25 days holiday, Pension, Life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which...

  • Account Manager

    1 day ago


    Coleshill, United Kingdom Trakm8 Full time

    Job Role: Account ManagerYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Location: Coleshill, Birmingham B46, Hybrid RoleSalary: Competitive + Com Plan + Company Car/Car AllowanceContract: Perm Benefits: 25 days holiday, Pension, Life Assurance As part of the Company Life Assurance, our...

  • Account Manager

    1 day ago


    Coleshill, United Kingdom Trakm8 Full time

    Job Role: Account ManagerLocation: Coleshill, Birmingham B46, Hybrid RoleSalary: Competitive + Com Plan + Company Car/Car AllowanceContract: Perm Benefits: 25 days holiday, Pension, Life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which...

  • Account Manager

    1 day ago


    Coleshill, United Kingdom Trakm8 Full time

    Job Role: Account Manager Location: Coleshill, Birmingham B46, Hybrid Role Salary: Competitive + Com Plan + Company Car/Car Allowance Contract: Perm Benefits: 25 days holiday, Pension, Life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit...


  • Coleshill, United Kingdom HAYS Full time

    Assembly Planner, Hams Hall, Contract Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their...


  • Coleshill, United Kingdom Bachy Soletanche Full time

    FUNCTION: SB3 - HS2 REPORT TO - SITE PROJECT MANAGER ROLE PURPOSE - The purpose of the role is to provide comprehensive administrative support to the Project Management team. The Project Administrator will be responsible for a broad range of administrative tasks e.g data collection and input.  KEY ACCOUNTABILITIES: Undertake a full range of...

  • Road Freight Agent

    4 weeks ago


    Coleshill, United Kingdom Expeditors Full time

    Job Description Major Duties and Responsibilities Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace TRANSCON Files and reporting Use export TRANSCON Workflow on daily basis Ensure accurate and timely client and vendors billing. Ensure delivery of freight and timely...