Customer Service Advisor
4 weeks ago
BNJ Consultants are currently recruiting for Customer Service Advisor based in Birmingham, Coleshill (Hams Hall).
**Salary**: £11.44ph with weekly payment
**Hours**:Monday to Friday 08:00-17:30
**Job duties**:
- Carry all customer services functions in line with company policy and procedures.
- Maintain and enhance both internal and external customer relationships.
- Handle customer queries/complaints promptly and efficiently to ensure confidence is preserved.
- To deal with any incoming/outgoing telephone calls politely and confidently, using own initiative to solve any situations that may arise.
- Report all procedural problems to restraints to your line manager.
- Report to Traffic Supervisor any excesses, shortages or damage in a timely manner.
- Demonstrate a positive attitude towards problem solving.
- Contribute effectively in a team environment.
- Proven previous call centre customer services experience and experience in administration
- Confident using computers and have good Excel skills
- Good organisational skills
- Customer and solution focussed
- Ability to analyse data and interpret the information effectively
Pay: £11.44 per hour
Expected hours: 40 per week
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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