Maternity Booking Clerk

3 weeks ago

London, United Kingdom Homerton Healthcare NHS Foundation Trust Full time

We are a large friendly Maternity Team who multi-task and support all areas of Maternity Services here at Homerton University NHS Foundation Trust. We are looking for a Maternity Booking Clerk to join our team.

You will need to have excellent customer care skills and experience and enjoy being busy and challenged on a daily basis.

IT and data entry plays a vital part of this role so you will need to be an efficient administrator with proven reception and telephone experience.

**You must have**:

- An excellent telephone manner
- Prioritisation and organisational skills to manage your work effectively
- Intermediate skills in administrative processes and customer services
- Good communications skills both verbal and written
- Ability to work without direct supervision on a daily basis, as well as effectively within a team;
- Attention to detail
- Able to meet tight deadlines

**Working hours**: 37.5 per week

Previous experience of working with the public is essential.

You will be responsible for delivering excellent customer service to the Maternity patients and you will be be working as part of a team to ensure patient referrals and telephone queries are dealt with professionally, empathetically and timely.

Homerton University Hospital NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC). This includes an "Outstanding" rating for our Urgent and Emergency Services.

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's, originally a workhouse but now the home for many NHS bodies and the Mary Seacole Nursing Home.

The hospital has three day-surgery theatres and six main operating theatres for all types of general surgery, trauma and orthopaedics, gynaecology, maxio-facial, urology, ENT, obesity, bariatrics and obstetrics.

We offer a range of specialist care in obstetrics and neonatology, fetal medicine, fertility, HIV and sexual health, asthma and allergies, keyhole and bariatric surgery and neuro-rehabilitation across east London and beyond.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ and Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

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