Booking Reception Clerk

1 week ago


London, Greater London, United Kingdom Bank Partners Full time

Booking/Reception Clerk - EC1A 7BE


We have an exciting opportunity for a Band 3 Booking/Reception Clerk to join our team at the St Bartholomew's Hospital, located in West Smithfield, EC1A 7BE.

St Bartholomew's Hospital (Barts), is a leading, internationally renowned teaching hospital based in the City of London.

They offer a full range of local and specialist services, which includes centers for the treatment of cancer, heart conditions, fertility problems, endocrinology and sexual health conditions.


Job Summary
The Booking/Reception Clerk is a patient facing role within the Breast Imaging department at St Bartholomew's Hospital. Working hours will be 37.5 hours between to shifts Monday to Friday, 8:30am to 17:00pm and 9:00am to 17:30pm.

Requirements:

  • NHS / administrative experience
  • GCSE / A Level or equivalent
  • Managing electronic diaries
  • Familiar with booking systems
  • The ability to work independently and prioritise workload
  • Customer service skills speaking to patients and colleagues face to face and over the phone
  • Knowledge of IT systems including Microsoft Office packages

Responsibilities

  • To schedule new and follow up appointments and to assist in reception duties as and when required by the service, ensuring that national and local targets are achieved and maintained.
  • Maintaining electronic filing systems.
  • To ensure that information is kept securely.
  • To ensure any necessary information is disseminated in a timely and appropriate manner.
  • To develop and maintain effective communication and working relationships with the Directorate, Division and Trust.
  • To ensure all requests via paper or order comms have been entered onto the system and that all patient details are validated prior to scheduling.
  • To work closely with IEP (Imaging Exchange Portal) team to ensure that information regarding previous scans is sent in a timely fashion.
  • To carry out other appropriate delegated duties as required.
  • Act with integrity and as a good example at all times.
  • Contribute positively to new ways of working and participate in modernisation initiatives, this may incorporate a change in technology, environment, or system.
  • Undertake any training as deemed necessary
  • Ensure that all Trust, Directorate and Departmental policies / procedures are adhered to.

Benefits
The hospital provide everyone with outstanding education, training and growth opportunities.

Our top priority is to ensure the safety and quality of services for our patients and we will invest in you to achieve our ambition.


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