Direct Access Clerk

7 days ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

Are you looking to work in an award winning, well-supported, friendly, dynamic, culturally astute, inclusive environment that puts women/birthing people at the centre of a high standard of care.

Our latest CQC report has been published and we have maintained our good rating since 2017 and have been awarded as outstanding for leadership.

An exciting opportunity has arisen for a clerk to join the Maternity Self-referral Team which has introduced a new pathway to manage women who book for maternity care at LGT.

This role comprises working and liaising with a multi-professional teams receiving maternity self-referrals, opening maternity encounters, ordering ultrasound scans, maintaining an accurate self-referral spreadsheet and general administration duties.

**Your duties will include but not be limited to**:
Being based in the self referral office with the clerks and Lead midwife where you will

**process maternity referrals daily**: Ensuring they are teamed, dated and triaged in a correct and timely manner whilst following the referral and booking pathway.

You will liaise with patients, clerks and community midwives regarding booking appointments, ensuring appointment DNA’s are kept to a minimum.

You will contact the patients by telephone, text and/or letter regarding their referral/appointments, ensuring patient confidentiality is met at all times and any issues are dealt with sensitively and compassionately.

You will be responsible for requesting first maternity ultrasound scans accurately based on the details on the referral form to ensure a scan is offered at the correct gestation in pregnancy and is clinically appropriate.

You will answer the self referral phone line politely and assist patients with any questions and queries they have, signposting them to the correct team or midwife if need be.

You will also reschedule appointments as and when require

As a team we are respectful of our colleagues’ views and work as a team to encourage innovation in all that we do.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

To provide efficient and effective reception, administration, ward and clerical support to the Directorate.

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