Supervisor, Fund Dealing Services

2 weeks ago

Saint Helier, United Kingdom BNP Paribas Full time

**Main Job Purpose**:

- Day to day Supervision of the team, ensuring all client queries are actioned efficiently with specific focus on investigating and resolving any dealing challenges.
- Work closely with Manager to understand current challenges and implement solutions.
- To work in partnership with clients, Transfer agents and the wider BNP Paribas network to review service and identify ways of enhancing service delivery and efficiency.
- Provide guidance and support to the team, organising and delegating workloads as required.
- To act as a point of escalation for all parties, taking appropriate action to ensure efficient resolution

**Key Responsibilites**:

- To proactively manage day-to-day workloads within the team, ensuring all departmental tasks are undertaken in a systematic and controlled manner, ensuring all controls are strictly adhered to, minimising the risk and financial costs associated with deal execution.
- Develop positive working relationships across all other departments, proactively building a network of contacts within the wider BNP Paribas Group.
- Immediate escalation of issues that expose the Bank to financial or reputational risk.
- To be involved with regular risk assessments of operational procedures to identify opportunities to enhance controls and reduce operational risk.
- To monitor service levels of providers and 3rd parties and escalate as required.
- Act as first point of escalation for internal and external clients.
- Demonstrate strong client focus skills.
- To actively support the sales and on-boarding process (as necessary).
- To identify opportunities to increase efficiency and reduce costs.
- Take ownership of complex issues working towards resolution by employing a ‘Simple & Efficient’ mind set.
- Proactively encourage team and individual innovation.
- Provide support and assistance on ad-hoc projects to progress shared business goals.
- To ensure HR guidelines and policies are observed.

**Competencies**
- Sharing knowledge
- Creativity and Innovation
- Risk Management
- Ability to report
- Client Focus
- Taking responsibilities
- Delegation
- Organisational skills

**Essential Requirements**
- Knowledge of Fund processing, the technical intricacies and the involved parties.
- Thorough understanding of the features of the different types of relevant Collective Investment Funds. Including the ability to understand complex fund documentation.
- The ability to demonstrate a good understanding of the compliance and regulatory environment within which BNP Paribas operates.
- Holding or working towards Chartered Institute for Securities and Investment Unit 2.

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