Engineering Helpdesk Administrator

2 weeks ago


Newcastle Upon Tyne, United Kingdom OCS Group UK Ltd Full time

The Primary focus of your role is to ensure that the correct resources are sent to the site be that internal or external and to ensure that all the notes are correct on the jobs in the system for the managers and clients to see.
Working from our Newcastle city centre office with great transport links, you'll be joining a team with a can-do attitude working for a global FM provider whose aim is to deliver excellence through the development of its staff and using cutting edge technology.
We are looking for someone who has experience of working in the construction or facilities sectors with good level of skill on all Microsoft packages, some experience of working with a CAFM system is desirable but full training will be provided.
We are looking for someone that wants to drive the business and their career forward and we will support you fully in your development.
- Following up with suppliers on work sent to them to ensure the system is updated
- Update the CAFM systems
- Keep the clients informed
- Work with schedulers to ensure the work has been completed within SLA

This is an office based full time role covering 9-5 overtime may be required as work demands but this will always be via prior arrangement
**Main Duties include**:

- The Primary focus of your role is to ensure that the correct resources are sent to the site be that internal or external and to ensure that all the notes are correct on the jobs in the system for the managers and clients to see.
- Working from our Newcastle city centre office with great transport links, you'll be joining a team with a can-do attitude working for a global FM provider whose aim is to deliver excellence through the development of its staff and using cutting edge technology.
- We are looking for someone who has experience of working in the construction or facilities sectors with good level of skill on all Microsoft packages, some experience of working with a CAFM system is desirable but full training will be provided.
- We are looking for someone that wants to drive the business and their career forward and we will support you fully in your development.
- General duties include:
- Following up with suppliers on work sent to them to ensure the system is updated
- Update the CAFM systems
- Keep the clients informed
- Work with schedulers to ensure the work has been completed within SLA

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you wantto develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.



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