Helpdesk Administrator 13465112

2 months ago


Newcastle upon Tyne, United Kingdom Multi Trades Recruitment Limited Full time

Multi Trades Recruitment is looking for a Customer Service Advisor to work with a Facilities Management company.

**About the job**:

- 7 days working then 7 days off.
- Remote working possible, some days will be spent working on site in the office.
- Mon - Sunday.
- £10.25 per hour
- Night Shift Monday-Sunday between 1700pm-0700am. (Night shift attracts 10% per annum shift allowance due to unsociable hours)

Please note; Shift Pattern in place.

**Responsibilities**:

- Receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at the first point of contact or escalate through agreed processes.
- To process payments, be responsible for cash handling, and maintain accurate records adhering to all financial and audit requirements.
- Adherence to agreed-upon KPIs, Service Level Agreements, and quality standards to maximize customer satisfaction and drive service efficiencies.

**About you**:

- Working in the office (must live within travel distance to NE12).
- Knowledge of financial and administrative routines.
- Experience using a wide range of ICT systems including Microsoft Office.
- Able to work in a team and in performance management.
- Excellent communication & organization skills.



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