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Helpdesk Administrator

5 months ago

Newcastle upon Tyne, United Kingdom Multi Trades Recruitment Limited Full time

Multi Trades Recruitment is looking for a Customer Service Advisor to work with a Facilities Management company.

**About the job**:

- Working between the hours of 06:00 - 20:00 (You will work 8 hours per day)
- Predominantly working Mon-Fri however may be required to work weekends on the odd occasion
- £10.25 per hour

Please note: Shift Pattern in place.

**Responsibilities**:

- Receive and process complaints, comments, or suggestions ensuring these are resolved, where possible, at the first point of contact or escalate through agreed processes.
- Process payments, be responsible for cash handling, and maintain accurate records adhering to all financial and audit requirements.
- Adherence to agreed-upon KPIs, Service Level Agreements, and quality standards to maximize customer satisfaction and drive service efficiencies.

**About you**:

- Working in the office (must live within travel distance to NE12).
- Knowledge of financial and administrative routines.
- Experience using a wide range of ICT systems including Microsoft Office.
- Able to work in a team and performance management.
- Excellent communication & organization skills.