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Helpdesk Administrator

4 months ago

Newcastle upon Tyne, United Kingdom HVAC FM Full time

**Job Title: Helpdesk Administrator - Temp to Perm**

**Location: Newcastle - NE2**

**Sector: Education**

**Pay Rate: £12.02**

You will be working for one of the largest Facilities Maintenance Companies in the World. They are a well-known global company who specialise in the Commercial, Industrial, Retail, Government, Healthcare and Educational sectors.

They are looking to recruit a Help Desk Administrator to work on a prestigious site in Newcastle

You will be part of the Hard Services Team carrying out planned and reactive maintenance.

To provide exceptional customer service and business support to contribute to the continued growth and success of the Business.
- Manage CAFM system as key user on site including PPM records, reactives and purchase orders for engineers & subcontractors.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s)
- Liaise with Supervisors and Management team daily/weekly to ensure quality of service is maintained
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations
- Provide comprehensive reports relating to all jobs raised through the CAFM system
- Obtaining supplier quotes and uploading onto the internal system for client approval.

The offer:

- Mon - Fri 9am - 5:30pm
- Temp - 3 month - Possible Perm role available
- £12.02 p/hr

We also offer £250 Amazon vouchers for any successful referral's - So if you know anyone currently on the lookout, Feel free to send them my way

**Job Type**: Temp to perm
Contract length: 3 months

**Salary**: £12.02 per hour

**Benefits**:

- Company events
- Language training provided
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newcastle, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person