Experienced Patient Booking

4 weeks ago


Peterborough, United Kingdom The Hamptons Hospital Full time

**About the role**

Our Patient bookers and admin team will be working from Endeavour House opposite the main hospital site. The main duties of the bookers will be to manage availability and scheduling of patients for the hospital, handle service/ patient enquiries and self-pay quotes, and liaise closely with the clinical team, consultants, and external third parties to ensure the patient lists are scheduled and booked appropriately.

**Responsibilities**
- Input relevant data and registering patients onto the system.
- To communicate and coordinate with clinical teams to ensure we book patients into services taking into consideration a patient’s needs, treatments required, and timeframes requested.
- Liaising with the clinical team and bookings lead to manage the consultant, ward, outpatients’ availability and capacity within the hospital.
- Enquiry management and estimate quoting for self-pay patients
- Managing patient, referrer, and clinicians’ expectations, maintain exceptional customer service level answering or escalating all questions and enquiries in a timely manner as appropriate.
- Liaising with consultants, and medical secretaries to manage patient lists and amend patient details/ bookings as required.
- Ensure a high fill rate is achieved for each consultant / department to increase efficiency
- To safely handle and use confidential information, understanding the processes of confidentiality within the hospital, and when communicating with third parties.
- Work with wider admin teams to collate documents required for medical records or referrers for new and existing patients as required.
- Assisting with collating information for reporting of KPIs (Key Performance Indicators)
- Other Ad-hoc duties at the request of management
- The above duties and responsibilities are not an exhaustive list and may be reviewed/ amended to meet the business needs_.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Peterborough, PE7 8FD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Patient Booking in a hospital or private healthcare: 2 years (required)

Work Location: In person

Application deadline: 30/08/2023



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