Operations Administrator

1 month ago

Leyland, United Kingdom Careermakers Full time

CareerMakers Recruitment is currently looking for Operations Administrator on behalf of our client, based in Leyland, Preston.

Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions
- Reviews, researches and/or enters data in various systems to support respective functional area
- Compiles data and provides various regular and ad hoc reports to management for review and determination
- Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues - Assists management with audit activity by retrieving data and/or files for review
- Responsible for records management tasks such as maintenance, destruction and inventory In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions:

- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
- Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
- Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: - Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
- Compiles required documentation to establish and maintain transport department required files. Verifies timely log entry into system
- Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
- Tracks a variety of metrics, including complaints and maintenance, compliance and prepares weekly reports for management review

Required Skills, Abilities:

- Customer service skills necessary to effectively and professionally respond to requests
- Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

**Pay rate** : £10.42 / hour

**Hours of Work**: Monday - Friday 09am-18pm

**Salary**: £10.42 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leyland, Lancashire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 1 year (required)
- Microsoft Office: 1 year (required)
- Warehouse: 1 year (required)

Work Location: One location

Reference ID: Operations Adminstrator

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