Operations Administrator

3 weeks ago

Leyland, United Kingdom Equals One Full time

Operations Administrator

Leyland, PR25

Salary: Competitive dependent on experience

We are looking for an Operations Administrator to work within our busy office. You will assist with any day-to-day administration needs of the departments within the business.

You will work within the Operations Department to ensure all administration tasks are completed in a timely and accurate manner. It is essential that you provide excellent customer service which meets and exceeds customer expectations.

Role Responsibilities

  • To be responsible for liaising with all relevant departments to resolve customer queries, including liaising with external suppliers and internal departments to identify resolution of customer queries.
  • To deal with trade personnel, both employed trade and sub-contractor trade queries and to develop excellent working relationships with external and internal stakeholders including customers and subcontractors.
  • To respond to email and telephone communication in a timely and efficient manner and to provide regular communication with customers to ensure they are provided with high quality service.
  • To be responsible for the escalation of complex customer service/installation queries to Senior members of the team or Project Managers.
  • To obtain and evaluate all relevant information to handle product and service enquiries in accordance with the company guidelines.
  • To maintain and update any relevant spreadsheets of information.
  • To produce timely and accurate reports as requested.
  • To undertake general scanning and filing duties.

Person Attributes

  • A positive "can do" attitude with the ability to work under pressure and meet deadlines.
  • Must be competent in answering incoming calls, making calls, and providing call backs, if required.
  • Attention to details and the ability to notice errors is a must.
  • Excellent IT Literacy (Excel/Outlook/Word), working at an intermediate to a high standard is essential.
  • Excellent organisational skills.
  • A highly competent individual, with excellent efficiency in handling administrative tasks.
  • A strong communicator with the ability to demonstrate excellent written and verbal communication skills, and able to apply a calm and professional manner.
  • Excellent numeracy skills.
  • The ability to demonstrate effective time management and prioritise tasks.
  • A strong desire for customer service with the ability to ensure customer expectations are exceeded whilst maintaining excellent customer relations.
  • Excellent problem-solving skills with the ability to identify a problem and provide a mutually beneficial solution.
  • The ability to challenge existing work practices, identify areas for improvement and implement new processes.
  • A willingness to undertake further training with the ability to implement learning into your daily work.
  • Strong team working skills with the ability to provide support to team members.
  • A strong sense of humour with the ability to manage and implement change.

We are a leading home improvement company supplying Conservatories, Orangeries, Double Glazing Windows and UPVC doors in Cheshire, Lancashire, Staffordshire, Merseyside, and Greater Manchester.

It is vital you display professionalism, integrity and a strong work ethic, values which underpin our Customer Journey.

INDLS

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