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Clinical Support Officer

4 weeks ago

Whitehaven, United Kingdom Mansion House Surgery Full time

**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way during opening hours as directed by the practice service contract to NHS England.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, electronically or via the telephone

**Responsibilities**:
**Administration**
- To have a thorough knowledge of all Reception procedures.
- To work in accordance of written protocols
- To have general knowledge of Practice policies.

**Reception**
- Receiving patients and consulting with members of the practice team
- Handing completed repeat prescriptions to patient and checking names and address.

**Appointments**
- Process appointment requests for on the day and future appointments from patients by telephone and in person.
- Deal with home visit requests

**Computer**
- Process patients change of address - computer data and medical records.

**Telephone**
- Have working knowledge of telephone/out of hours service, during and after hours.

**Other Tasks**
- Ensure building security when opening the surgery or closing at the end of the day
- Any other tasks allocated by managers that are appropriate to the role of a clinical support officer.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

**Communication**:
The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly.

**Job Types**: Full-time, Permanent

**Salary**: £20,048.00-£20,606.00 per year

**Benefits**:

- Employee discount
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 26/09/2023

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