1st Line Support
6 months ago
Northampton, Northamptonshire
£24000 - £27000 per annum
Full Time
**1**st** Line Engineer**
**Hybrid - Northampton**
**Up to £27,000 DOE**
**I have partnered with one of Europes largest and fastest growing MSP’s and we are on the look out for an outstanding 1st** **line engineer to provide support to a wide variety of clients. I have added a few more details below**:
**Key Responsibilities**:
- **Assist customers with requests and incidents remotely, using technologies such as Microsoft 10, Office 365, and Windows Server 2019/2022.**:
- **Support the main Service Desk Team and prioritise tickets efficiently.**:
- **Handle escalated service requests and keep clients informed of progress.**:
- **Monitor clients’ IT systems via monitoring software and escalate issues as needed.**
**Requirements**:
- **Positive attitude and good communication skills.**:
- **Ability to work well in a team.**:
- **Strong organisational skills and attention to detail.**:
- **Previous experience in IT helpdesk support, with knowledge of Microsoft platforms and other IT systems.**
**What they offer**:
- **Hybrid Working (3 days in/2 days out)**:
- **Competitive salary: £24,000 - £27,000**:
- **Location: Northampton**:
- **Social, supportive, and fun culture**:
- **Perks: Incentives, top-of-the-range technology, subsidised healthcare, annual leave, progression plan with training & mentorship.**
**1**st** Line Engineer**
**Hybrid - Northampton**
**Up to £27,000 DOE
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