1st Line Support

6 months ago


Northampton, United Kingdom Concept Resourcing Full time

Northampton, Northamptonshire

£24000 - £27000 per annum

Full Time

**1**st** Line Engineer**

**Hybrid - Northampton**

**Up to £27,000 DOE**

**I have partnered with one of Europes largest and fastest growing MSP’s and we are on the look out for an outstanding 1st** **line engineer to provide support to a wide variety of clients. I have added a few more details below**:
**Key Responsibilities**:

- **Assist customers with requests and incidents remotely, using technologies such as Microsoft 10, Office 365, and Windows Server 2019/2022.**:

- **Support the main Service Desk Team and prioritise tickets efficiently.**:

- **Handle escalated service requests and keep clients informed of progress.**:

- **Monitor clients’ IT systems via monitoring software and escalate issues as needed.**

**Requirements**:

- **Positive attitude and good communication skills.**:

- **Ability to work well in a team.**:

- **Strong organisational skills and attention to detail.**:

- **Previous experience in IT helpdesk support, with knowledge of Microsoft platforms and other IT systems.**

**What they offer**:

- **Hybrid Working (3 days in/2 days out)**:

- **Competitive salary: £24,000 - £27,000**:

- **Location: Northampton**:

- **Social, supportive, and fun culture**:

- **Perks: Incentives, top-of-the-range technology, subsidised healthcare, annual leave, progression plan with training & mentorship.**

**1**st** Line Engineer**

**Hybrid - Northampton**

**Up to £27,000 DOE



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