Learning Resource Assistant

4 weeks ago


Newcastle upon Tyne, United Kingdom NCG Full time

**Summary of main purpose of Role**

The main purpose of the role is to support and assist in maintaining an efficient and effective Higher Education learning space. This includes providing basic IT support s to learners, colleagues and customers to a high standard. This includes delivering outstanding customer care, technical help, IT support and represent the service and College in a highly professional manner at all times

**Key Responsibilities**:

- Provide a quality service and high standard of support, advice and guidance to all customers at all times
- Assist with general clerical, administration and reception duties such as preparing documents, maintaining filing systems, scanning and photocopying when required
- Prepare and monitor learning space usage both physically and via the PC booking system, and manage the learners using the Library and learning spaces
- Set up and demonstrate equipment to users, including computers, basic audio-visual equipment and photocopiers
- Maintain a working knowledge of MS Office, Windows, E-Library resources, LMS, the internet and keep up to date with IT hardware and software developments
- Provide appropriate support associated with the preparation of learning materials; for example, proof reading and assignment presentation advice and guidance
- Create displays to raise awareness, promote resources and market services including the use of social media platforms
- Inform new colleagues and learners of the services available
- Amend student records and data held on the library management system and other related systems as required
- Build close working relationships with all cross College colleagues to ensure learning spaces services, resources and functions are being effectively utilised and maximised
- Be responsible for personal health & safety, ensure sound working environments and maintain levels of security
- Attend all meetings/training/Quality days as required
- Support a culture which promotes the NCG values



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