Multinational Client Coordinator

3 months ago

Croydon, United Kingdom AIG Full time

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

AIG’s Multinational business is an exciting area within General Insurance that will challenge you every day to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, empowering them to operate across borders with confidence and consistency. Partner with a dynamic, global team of experts, including underwriters, risk engineers, and analytics and claims professionals, to design, implement and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities and deploying large, fronted limits.

About the role

**What you need to know**:
As a Multinational Client Coordinator, you will provide local technical and administrative support to the Issuing Office (IO) Multinational Specialist and coordinate service requirements for the local portion of the Controlled Master Program (CMP), while managing communication and relationships with the producing office, client/broker, and Shared Services teams.

**Responsibilities**:
Coordinate service requirements for local portion of CMP - both Risk Transfer and Global Fronting - for New Business and renewals requiring manuscript policies or specific service needs.
Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office.
Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices.
Manage incoming policy portfolios of non-strategic clients with assigned local brokers.
Manage all aspects of local inbound multinational clients’ requests. Meet or exceed client service expectations for assigned inbound requests.
Be Subject Matter Expert (SME) / Knowledge Champion for one or two products within country.
Be SME on AIG Multinational systems.
Proactively engage with and respond to local client/broker inquiries.
Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders.
Provide up to date knowledge delivery.
Manage internal and external expectations of allocated portfolio.
Oversight - Training & Monitoring of MN IO activities across business externally and internally.
Ensure requested documentation is issued in required time frames.
Report on status of accounts to local manager and Producing Office.
Ensure administration systems are up to date.
Monitor and ensure resolution for allocated accounts with respect to accounting discrepancies, unpatched credit, and uncollected premiums.
Ensure Production and RISO queries are answered within 48 hours of receipt.
Ensure queries from other AIG departments are dealt with on a timely basis.
Ensure all identified errors made on allocated account are corrected within one month of notification.
To meet as needed with Tier 3 and 4 brokers/clients in conjunction with Producing Office or local distribution team.
Undertake special projects allocated by more senior members of staff, ensuring such projects are completed within the allocated time frame.

**What we’re looking for**:
Minimum 3 years insurance experience, preferably client servicing (broker or company)
Experience of handling Multinational corporations
Good understanding of in country Commercial Insurance
Strong administration skills

**Computer literacy required**: IT packages, MS Outlook, Excel, Word
Strong written & verbal communication and interpersonal skills
Ability to work on own initiative/organized
Highly motivated and ability to work autonomously
Good time management skills - ability to handle multiple priorities, organize work and meet deadlines
Ability to clearly articulate ideas
Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements
Client focused with experience of dealing with board level representatives as well as senior colleagues
Proven record of being a team player

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days o

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