Client Relations Coordinator

3 weeks ago


Croydon, Greater London, United Kingdom Randstad Delivery Full time £26,000 - £28,000
Client Relations Coordinator

Role Overview:
We are seeking a dedicated Client Relations Coordinator to join our esteemed organization. This position is ideal for individuals with a strong administrative background and a passion for customer service.

Key Responsibilities:
As a vital member of our client relations team, you will be responsible for:

  • Addressing formal client grievances through various communication channels.
  • Conducting thorough investigations into complaints, collaborating with different departments to gather necessary information.
  • Ensuring that all complaints are processed according to established protocols and guidelines.
  • Engaging with management to discuss complex cases and determine appropriate resolutions.
  • Identifying opportunities for process enhancements to minimize future complaints.
  • Educating team members about the complaint handling procedures.
  • Following up on unresolved issues to ensure timely resolutions.
  • Compiling and presenting data on client feedback to senior management.

Qualifications:
The ideal candidate will possess:

  • Demonstrated experience in administrative roles with proficiency in office software.
  • Strong communication skills, both verbal and written, particularly in formal correspondence.
  • Experience in managing client complaints effectively.
  • A willingness to learn and develop professionally.
  • The ability to maintain impartiality in challenging situations.
  • Experience in a regulated industry is preferred.

What We Offer:
Join a leading organization recognized for its commitment to employee satisfaction and development. We provide:

  • A comprehensive benefits package.
  • Extensive training programs.
  • Opportunities for career advancement.
  • Flexible working arrangements post-training.
  • A competitive salary range based on experience.

We value diversity and promote equality within our workforce. We encourage applications from all backgrounds and are happy to discuss any reasonable adjustments needed to support your application process.



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