Complaints Executive

3 days ago

Manchester, United Kingdom Shawbrook Bank Full time

The Opportunity

Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties - no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person

Work with us because you:

- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself

The Role & Responsibilities

The Commplaint Executive plays an important role in the Bank’s ability to effectively manage regulated complaints in line with DISP regulations. The role holder will be responsible for handling regulated customer complaints and complex queries. The role holder will be accountable for delivering good quality outcomes which are aligned to Shawbrook’s customer charter and ensure that cases are managed efficiently and in a timely manner.
- Providing support to management by producing accurate documentation, ensuring the quality and accuracy of data input and ensuring all standard conditions are satisfied as detailed in the company's procedures manual
- To ensure a timely resolution and keeping levels of complaints to a minimum in line with the service standards and FCA regulation (for complaints). This will include correspondence with CMC’s/law firms and direct customers and where appropriate liaising with Shawbrook partners and suppliers
- In terms of complaint handling, where required deal with any cases referred to the Financial Ombudsman Service (FOS) and be the point of contact with FOS relating to the cases assigned to you
- To ensure cases are recorded accurately and promptly on the Complaint/Dispute Management System
- Handing calls and responding appropriately and in a courteous and efficient manner
- Develop strong relationships with key partners and other staff offering a personal service
- To be flexible with responsibilities and have a positive attitude towards any changes to role, company/departmental objectives, priorities and targets
- To demonstrate a strong understanding of the principles of Treating Customers Fairly (TCF) and to being able to assess customer outcomes within this

The Person
- Good standard of education; must include English & Maths Experience
- Demonstrable experience of working with FCA regulated complaints as a complaint handler
- Strong experience within banking industry
- Experience of working to tight deadlines
- Experience of working in a team. Technical / Specialist Knowledge & Skills
- Computer literate (good knowledge of MS Office suite - Excel, Word, Power-Point)
- Understanding of FCA Handbook including relevant DISP rules and requirements
- Adaptable & flexible
- Excellent communication skills required including verbal and written

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping

  • Complaints Executive

    7 months ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Complaints Executive

    7 months ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Complaints Executive

    7 months ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Complaints Executive

    6 months ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Complaints Executive

    3 days ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Complaints Executive

    7 months ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Executive Complaints Handler

    4 days ago

    Manchester, United Kingdom Markerstudy Full time

    Overview: To carry out a wide and thorough range of complex and technical analysis work on FOS cases. Investigate and respond both verbally and in writing, to Executive, MP, and Press complaints. Provide complaint handling advice and guidance across the business, and within Customer Relations. Provide complaint overviews to Senior Management Team on request....

  • Inbound Complaints Executive

    7 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Inbound Complaints Executive to join our Customer Care Team! As the Inbound Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Complaints Handler

    7 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care Team! As the Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Motor Insurance Complaints Executive

    7 days ago

    Manchester, United Kingdom GerrardWhite Full time

    **Complaints Handler** **Salary**: £21,000-£26,500 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Tunbridge Wells or Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overview** My client is a large and leading Insurance Group who are seeking people who have previously worked with a Complaints...

  • Motor Insurance Complaints Executive

    7 days ago

    Manchester, United Kingdom GerrardWhite Full time

    **Complaints Handler** **Salary**: £21,000-£26,500 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Tunbridge Wells or Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overview** My client is a large and leading Insurance Group who are seeking people who have previously worked within a Complaints...

  • Complaint Handler

    10 hours ago

    Manchester, United Kingdom TalkTalk Plc Full time

    Effective complaint management is critical to customer satisfaction. This role manages high level complaints escalated internally and direct from Social Media, Press & Legal sources. We take pride in providing a dedicated point of contact for customers, taking full accountability in resolving the issue and delivering fantastic customer service. How will I...

  • Complaint Resolution Specialist, Clearpay

    6 months ago

    Manchester, United Kingdom Clearpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Complaints Handling Specialist

    1 month ago

    Manchester, United Kingdom iuvo BioScience, llc. Full time

    About Our TeamWe are a growing team of professionals dedicated to revolutionizing the way we interact with customers. Our mission is to provide unparalleled service and support, addressing every concern with empathy and efficiency.Our ideal candidate will be a seasoned professional with expertise in customer relations, complaint handling, and process...

  • Complaints Resolution Specialist

    2 weeks ago

    Manchester, United Kingdom Sidecar Doughnuts Full time

    Are you passionate about delivering outstanding customer service? Do you have a knack for resolving complex issues and turning them into positive experiences? If so, we'd love to hear from you! As a Complaints & Customer Service Executive at Customer Labs, you'll be responsible for providing top-notch support to our clients.Job Highlights:Competitive salary:...

  • Customer Complaints Advisor

    7 months ago

    Manchester, United Kingdom Uinsure Ltd Full time

    **The Fastest growing InsurTech firm in the North is looking for an Insurance Sales Executive!** **Why Uinsure?** Founded in 2007, Uinsure is multi-award winning and one of the fastest growing technology companies in the UK. Situated in the heart of Manchester’s thriving commercial district, Uinsure continues to go from strength to strength and is set to...

  • Customer Service Complaints Officer

    7 months ago

    Manchester, United Kingdom Talent Sphere Ltd Full time

    **Customer Service Complaints Officer** **Job Types**: Permanent, Full-time & Part Time The Hours can be flexible between 30 - 37.5 a week. You can make this a 4-day week. You will be asked to rota on to some weekends. **Salary**: £24,000.00 per year-Pro Rata **The Company** The Qure Group is a leading provider of resolution services to the United...

  • Customer Service Administrator

    3 days ago

    Manchester, United Kingdom Phillips & Cohen Associates Full time

    Are you friendly and outgoing and enjoy being organised and efficient? This is an exciting opportunity to join the world's market leader in the highly specialised area of probate debt recovery industry. We are looking for a Customer Service Administrator to be a part of the Elite in the Finance Collections Industry. We have recently been awarded the highly...

  • Customer Service Executive

    7 months ago

    Manchester, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Monday - Friday 37.5hrs - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts for mobile phone providers, designers, retailers, days out,...

  • Social Media Executive

    4 days ago

    Manchester, United Kingdom Kingdom Recruitment Full time

    **Executive Fan Relations** **Start dates ASAP** **Location**: Middleton Manchester **Pay Rate**: £11p/h **Days of work**: Monday to Friday with 1 day at the weekend (compensated with a day off during the week) **Hours of work**: Monday-Friday 12pm-8pm, Weekend 9:15am-5:15pm Fanatics, Inc. needs energetic sports enthusiasts to work as Executive Fan...