Complaints Executive

7 months ago

Manchester, United Kingdom Zuto Full time

**Complaints Executive**

**Salary - **£25,900 basic

**Location - **Manchester

**No weekend work, 9am-6pm Monday to Friday**

**What we are offering you**:

- £25,900
- Clear progression throughout the business
- Award winning Induction training and development from our ISM accredited training programme
- As a Customer Complaints Executive, you will be given thorough FCA/Compliance training to ensure you are fully knowledgeable on our in-house systems and provide the best advice through their customer journey.
- 28 days holidays including bank holidays, plus an extra day off for your birthday
- Award dinners, regular social events, and team nights out to celebrate success
- An additional day available to take to support local charities
- Cycle to work scheme, discounted retail outlets and hospitality venues
- Income protection and financial advice

**The Role**:

- Investigate and respond to escalated non-regulated vehicle quality complaints in line with FCA regulations, being always empathetic
- Record and input complaints into our CMS
- Feedback to other areas of the business on the causes of complaints, making recommendations to mitigate any future risks
- Inform customers of the outcome of their complaints over the phone and in writing, explaining your decision and their options.
- If appropriate, decide on the level of compensation to be awarded - you’ll be responsible for choosing the right option
- Create accurate records ensuring all elements of the complaints are logged.
- To be a champion of excellent customer service, be that directed at customer, lender, or dealer
- To fully embrace “Treating Customers Fairly” and conduct business in a manner which conforms to this
- Summarise all evidence of investigation in relation to customer complaints to be supplied to both customers & lender.
- To proactively seek to improve your own skills to the benefit of the company’s service through identification of training needs with your Manager
- Work closely with training and call quality teams
- Develop reporting procedures and provide root cause analysis information
- Liaise with internal departments, dealers, lenders, mechanical engineers etc. to obtain information to investigate a complaint thoroughly
- Negotiation with dealers in relations to costs, repairs, and contractual obligations
- Calculating appropriate reduced return of advance (ROA) payments and negotiating with suppliers to reach an agreed value
- Required to keep abreast of changes in Legislation, industry changes, Manufacturer’s recalls, changes in MOT regulations and any other policies that effect the complaints procedures
- You must adhere to the FCA Conduct rules

**What we’re looking for**:

- Evidence of working in a complaint’s role, managing complex complaints
- Minimum 2 years’ experience in a customer facing complaints role
- An understanding of the legislation that governs the business and being able to see how that impacts on the business
- Excellent written and verbal communication skills
- Problem-solving skills, a keen eye for detail and the ability to review evidence objectively
- Strong organisational skills, with the ability to plan and prioritise your own workload
- An understanding of FCA regulations and a working knowledge of the Financial Ombudsman Service
- Negotiation and influencing skills
- Able to work under pressure and to meet deadlines
- Confident, and if necessary, authoritative on the phone

**Who we are**:
Zuto - we were founded in 2006 with a mission to remove the complexity and hassle in finding and financing a car. We connect customers, lenders, and car dealerships across the UK. We're a car finance broker, and we work with a wide range of trusted lenders to find our customers the best finance deal from more than 60 finance products without charging a penny in fees.

We have proudly helped over 250k happy customer buy the car they wanted at the price which they can afford.

Here at Zuto we pride ourselves on a lot of things; from our work helping keyworkers getting a new car throughout the pandemic, to our exclusive partnership with Autotrader stretching back over 9 years. We’re a business where everyone can make a difference. No idea is a bad idea, and the business is not driven by hierarchy, we are all one team - which enables our culture to be one that brings out the best in people and somewhere where you want to work for years to come.

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,900.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Holidays
- No weekends
- Overtime

Work Location: In person

  • Complaints Executive

    7 months ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Complaints Executive

    7 months ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Complaints Executive

    7 months ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Complaints Executive

    6 months ago

    Manchester, United Kingdom Zuto Full time

    **Complaints Executive** **Salary - **£25,900 basic **Location - **Manchester **No weekend work, 9am-6pm Monday to Friday** **What we are offering you**: - £25,900 - Clear progression throughout the business - Award winning Induction training and development from our ISM accredited training programme - As a Customer Complaints Executive, you will be...

  • Executive Complaints Handler

    20 hours ago

    Manchester, United Kingdom Markerstudy Full time

    Overview: To carry out a wide and thorough range of complex and technical analysis work on FOS cases. Investigate and respond both verbally and in writing, to Executive, MP, and Press complaints. Provide complaint handling advice and guidance across the business, and within Customer Relations. Provide complaint overviews to Senior Management Team on request....

  • Inbound Complaints Executive

    7 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Inbound Complaints Executive to join our Customer Care Team! As the Inbound Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...

  • Complaints Handler

    7 months ago

    Manchester, United Kingdom Car Finance 247 Full time

    **About The Role**: Here at Car Finance 247 we are looking to recruit an Complaints Executive to join our Customer Care Team! As the Complaints Executive, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in Compliance and Quality...

  • Motor Insurance Complaints Executive

    4 days ago

    Manchester, United Kingdom GerrardWhite Full time

    **Complaints Handler** **Salary**: £21,000-£26,500 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Tunbridge Wells or Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overview** My client is a large and leading Insurance Group who are seeking people who have previously worked with a Complaints...

  • Motor Insurance Complaints Executive

    4 days ago

    Manchester, United Kingdom GerrardWhite Full time

    **Complaints Handler** **Salary**: £21,000-£26,500 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Tunbridge Wells or Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overview** My client is a large and leading Insurance Group who are seeking people who have previously worked within a Complaints...

  • Complaint Resolution Specialist, Clearpay

    6 months ago

    Manchester, United Kingdom Clearpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Complaints Handling Specialist

    1 month ago

    Manchester, United Kingdom iuvo BioScience, llc. Full time

    About Our TeamWe are a growing team of professionals dedicated to revolutionizing the way we interact with customers. Our mission is to provide unparalleled service and support, addressing every concern with empathy and efficiency.Our ideal candidate will be a seasoned professional with expertise in customer relations, complaint handling, and process...

  • Complaints Resolution Specialist

    2 weeks ago

    Manchester, United Kingdom Sidecar Doughnuts Full time

    Are you passionate about delivering outstanding customer service? Do you have a knack for resolving complex issues and turning them into positive experiences? If so, we'd love to hear from you! As a Complaints & Customer Service Executive at Customer Labs, you'll be responsible for providing top-notch support to our clients.Job Highlights:Competitive salary:...

  • Customer Complaints Advisor

    7 months ago

    Manchester, United Kingdom Uinsure Ltd Full time

    **The Fastest growing InsurTech firm in the North is looking for an Insurance Sales Executive!** **Why Uinsure?** Founded in 2007, Uinsure is multi-award winning and one of the fastest growing technology companies in the UK. Situated in the heart of Manchester’s thriving commercial district, Uinsure continues to go from strength to strength and is set to...

  • Customer Service Complaints Officer

    7 months ago

    Manchester, United Kingdom Talent Sphere Ltd Full time

    **Customer Service Complaints Officer** **Job Types**: Permanent, Full-time & Part Time The Hours can be flexible between 30 - 37.5 a week. You can make this a 4-day week. You will be asked to rota on to some weekends. **Salary**: £24,000.00 per year-Pro Rata **The Company** The Qure Group is a leading provider of resolution services to the United...

  • Customer Service Executive

    7 months ago

    Manchester, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Monday - Friday 37.5hrs - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts for mobile phone providers, designers, retailers, days out,...

  • Social Media Executive

    20 hours ago

    Manchester, United Kingdom Kingdom Recruitment Full time

    **Executive Fan Relations** **Start dates ASAP** **Location**: Middleton Manchester **Pay Rate**: £11p/h **Days of work**: Monday to Friday with 1 day at the weekend (compensated with a day off during the week) **Hours of work**: Monday-Friday 12pm-8pm, Weekend 9:15am-5:15pm Fanatics, Inc. needs energetic sports enthusiasts to work as Executive Fan...

  • Customer Service Executive

    1 month ago

    Manchester, United Kingdom Sway Hair Extensions Full time

    Purpose of Role As Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service.This department is all about providing excellent customer service to all our customers and clients as well as...

  • Account Executive

    4 weeks ago

    Manchester, United Kingdom Twenty9Search Full time

    Account Executive CCaaS/UCaaS - Enterprise.Uk Based.As Senior Account Executive you will be responsible for identifying sales opportunities with new clients and progressing these through the sales lifecycle.We are seeking individuals that have worked within the following verticals: Enterprise, Finance, Retail, Public Sector, and Mid-Market.Primary role &...

  • Customer Support Executive

    5 days ago

    Manchester, United Kingdom Hire Group Full time

    Title: Customer Support Executive Location: Manchester, UK We are looking for a dynamic and enthusiastic Customer Support Executive to join our team in Manchester. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities**: - Resolving customer complaints and issues...

  • Head Of Wealth Management

    2 weeks ago

    Manchester, United Kingdom Stephenson Executive Search Full time

    Head of Wealth | Strategic Leadership Opportunity About the Role We are partnering with an award-winning, nationally recognised financial planning firm that looks to grow by £500m AUM p.a.As Head of Wealth, you will play a pivotal leadership role in driving operational excellence, team performance, and client outcomes.Reporting directly to the CEO, you will...