Complaints Handling Specialist
1 week ago
We are a growing team of professionals dedicated to revolutionizing the way we interact with customers. Our mission is to provide unparalleled service and support, addressing every concern with empathy and efficiency.
Our ideal candidate will be a seasoned professional with expertise in customer relations, complaint handling, and process improvement. You will be responsible for developing and implementing effective strategies to enhance our customer experience and maintain regulatory compliance.
Key Responsibilities:- Log and allocate incoming work for the Customer Relations team, prioritizing tasks to optimize productivity.
- Create and execute a robust feedback mechanism for FOS decisions, fostering collaboration among stakeholders.
- Deliver actionable insights to line management for data analysis, driving informed decision-making.
- Ensure Supplier complaint handling adheres to FCIM standards.
- Monitor and report on weekly compliance metrics, maintaining transparency and accountability.
- 5+ years of experience in a Customer Relations or similar role.
- Proven track record of complaint handling and resolution.
- Excellent communication and interpersonal skills.
- Salary: £42,000 - £50,000 per annum (dependent on experience).
- Benefits package, including flexible working arrangements and opportunities for professional growth.
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Complaints Resolution Specialist
1 week ago
Manchester, United Kingdom First Central Services Full timeFirst Central Services is looking for a Complaints Resolution Specialist to handle customer complaints in a fair and efficient manner. The successful candidate will have a strong background in complaint handling or similar and be able to communicate effectively with customers.In this role, you will be responsible for:Investigating and resolving customer...
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Complaint Resolution Specialist
7 days ago
Manchester, United Kingdom First Central Services Full time**Complaint Resolution Specialist Role**We are a leading insurance company that prioritizes customer satisfaction. We're looking for a skilled Complaint Resolution Specialist to join our team in Haywards Heath or Salford Quays.The successful candidate will be responsible for resolving customer complaints, logging and allocating work, and ensuring compliance...
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Complaints Resolution Specialist
2 weeks ago
Manchester, United Kingdom DWF Full timeAbout the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at DWF.Job Summary:The Complaints Resolution Specialist will be responsible for overseeing the complaints function, ensuring all complaints (SRA regulated and non-regulated) are investigated and resolved efficiently. This involves liaising across the Group,...
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Complaints Resolution Specialist
2 weeks ago
Manchester, United Kingdom DWF Full timeAbout the RoleWe are seeking a skilled Complaints Resolution Specialist to join our team at DWF, a leading global provider of integrated legal and business services.As a key member of our Risk and Excellence team, you will oversee the complaints function, ensuring all complaints (SRA regulated and non-regulated) are investigated and resolved efficiently....
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Housing Complaints Officer
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Manchester, United Kingdom Bridge of Hope Full timeEden Brown are seeking a highly efficient Customer Complaints Officer on a permanent contract in Manchester As a Specialist Complaints Officer your role will involve: - Managing all complaints activity, ensuring the highest possible standard of service is provided to customers. - Ensuring all complaints, however received, are managed and investigated in...
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Complaints and Quality Assurance Specialist
1 month ago
Manchester, United Kingdom First Central Services Full timeWe're First Central Insurance & Technology Group, an innovative insurance company. We're looking for a Complaints and Quality Assurance Specialist to join our team.This role involves evaluating problems and ensuring the quality of internal processes. You'll review our formal complaints process, undertake root cause analysis, and drive actions to resolve...
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Complaints Coordinator
2 months ago
Manchester, United Kingdom CV-Library Full timeComplaints Officer Full time, 37 hours per week £17.50 per hour Temporary ongoing contract Hybrid working is available (1 day per week in office) Our team at Sellick Partnership are actively seeking a full time Complaints Coordinator for a client based in Manchester. This role will focus on receiving and managing customer complaints with a focus...
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Complaints Specialist
5 months ago
Manchester, United Kingdom Coop Full time**Complaints Specialist** £23,500 plus excellent benefits (Work level 6C) Manchester city centre, hybrid working. Your first month will be spent in the office during the training period, and then you’ll spend 2 days a week in the office (find out more about our hybrid working policy at colleague.coop.co.uk/hybrid-working-policy) 8-month...
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Complaints Handler
6 months ago
Manchester, United Kingdom carloans 365 Full timecarloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth. The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options. Working with customers, dealerships and lenders, this role requires exceptional...
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Complaints Handler
6 months ago
Manchester, United Kingdom Vermelo RPO Full time**Complaints Handler** £21,000-£26,000 p/a (depending on experience) Permanent Full-Time Mon-Fri 9:00am -5:30pm Hybrid working - 3 days remote, 2 days office based (Mondays and Thursdays) **Overview** Working within the Customer Relations team either based in Longford House in Tunbridge Wells or Ardnale House in Manchester, you will proactively...
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Complaints Handler
6 months ago
Manchester, United Kingdom Vermelo RPO Full time**Complaints Handler** £21,000-£26,000 p/a (depending on experience) Permanent Full-Time Mon-Fri 9:00am -5:30pm Hybrid working - 3 days remote, 2 days office based (Mondays and Thursdays) **Overview** Working within the Customer Relations team either based in Longford House in Tunbridge Wells or Ardnale House in Manchester, you will proactively...
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Complaints Associate
5 months ago
Manchester, United Kingdom DWF Full timeAbout us DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that...
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Complaints Handler
6 months ago
Manchester, United Kingdom Close Brothers Group Full time**OVERALL SUMMARY** Join Close Brothers Motor Finance team where you will be responsible for managing the complaints recorded by the business as well as acting as a point of contact for insurance related and escalated complaints within the business. Working as part of the Complaints team our ideal team member will have previous experience in Complaint...
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Complaints Handler
2 days ago
Manchester, United Kingdom Robert Walters Full timeCOMPLAINTS HANDLER Salary : £25,000 Location : Manchester City Centre - onsite Contract : Permanent Hours : Monday - Friday (9am-5:30pm) Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B Our client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in Manchester...
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Complaint Resolution Specialist, Clearpay
5 months ago
Manchester, United Kingdom Clearpay Full timeCompany Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...
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Complaints Handler
10 hours ago
Manchester, United Kingdom Robert Walters Full timeCOMPLAINTS HANDLER Apply below after reading through all the details and supporting information regarding this job opportunity.Salary : £25,000 Location : Manchester City Centre - onsite Contract : Permanent Hours : Monday - Friday (9am-5:30pm) Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B Our client is...
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Complaints Handler
4 days ago
Manchester, United Kingdom Robert Walters Full timeCOMPLAINTS HANDLERSalary: £25,000Location: Manchester City Centre - onsiteContract: PermanentHours: Monday - Friday (9am-5:30pm)Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2BOur client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in Manchester City...
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Complaints Handler
3 days ago
Manchester, United Kingdom Robert Walters Full timeCOMPLAINTS HANDLER Salary : £25,000 Location : Manchester City Centre - onsite Contract : Permanent Hours : Monday - Friday (9am-5:30pm) Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B Our client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in...
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Complaints Handler
12 hours ago
Manchester, United Kingdom Robert Walters Full timeCOMPLAINTS HANDLERSalary: £25,000Location: Manchester City Centre - onsiteContract: PermanentHours: Monday - Friday (9am-5:30pm)Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2BOur client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in Manchester City...
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Complaints Handlers
4 weeks ago
Manchester,, Greater Manchester, United Kingdom SRG Full timeComplaints Handler Part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as the company’s policies and procedures. Responsibilities:To ensure that...