Complaints Handling Specialist
2 weeks ago
We are a growing team of professionals dedicated to revolutionizing the way we interact with customers. Our mission is to provide unparalleled service and support, addressing every concern with empathy and efficiency.
Our ideal candidate will be a seasoned professional with expertise in customer relations, complaint handling, and process improvement. You will be responsible for developing and implementing effective strategies to enhance our customer experience and maintain regulatory compliance.
Key Responsibilities:- Log and allocate incoming work for the Customer Relations team, prioritizing tasks to optimize productivity.
- Create and execute a robust feedback mechanism for FOS decisions, fostering collaboration among stakeholders.
- Deliver actionable insights to line management for data analysis, driving informed decision-making.
- Ensure Supplier complaint handling adheres to FCIM standards.
- Monitor and report on weekly compliance metrics, maintaining transparency and accountability.
- 5+ years of experience in a Customer Relations or similar role.
- Proven track record of complaint handling and resolution.
- Excellent communication and interpersonal skills.
- Salary: £42,000 - £50,000 per annum (dependent on experience).
- Benefits package, including flexible working arrangements and opportunities for professional growth.
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Complaints Handling Expert
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Manchester, United Kingdom iuvo BioScience, llc. Full timeIuvo BioScience, llc is committed to delivering exceptional service and maintaining a positive reputation. We seek a dedicated Complaints Prevention Specialist to take ownership of this mission.Job DescriptionThe successful candidate will lead investigations into complaints, analyze root causes, and develop strategic plans to prevent future...
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Complaints Resolution Specialist
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Complaint Resolution Specialist
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Complaints Resolution Specialist
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Complaints Resolution Specialist
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Complaints Associate
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Manchester, United Kingdom DWF Full timeAbout us DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that...
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Complaints Handler
6 days ago
Manchester, United Kingdom Robert Walters Full timeCOMPLAINTS HANDLER Apply below after reading through all the details and supporting information regarding this job opportunity.Salary : £25,000 Location : Manchester City Centre - onsite Contract : Permanent Hours : Monday - Friday (9am-5:30pm) Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B Our client is...
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Complaints Handler
6 days ago
Manchester, United Kingdom Robert Walters Full timeCOMPLAINTS HANDLERSalary: £25,000Location: Manchester City Centre - onsiteContract: PermanentHours: Monday - Friday (9am-5:30pm)Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2BOur client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in Manchester City...
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Complaints Handler
1 week ago
Manchester, United Kingdom Robert Walters Full timeCOMPLAINTS HANDLERSalary: £25,000Location: Manchester City Centre - onsiteContract: PermanentHours: Monday - Friday (9am-5:30pm)Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2BOur client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in Manchester City...
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Complaints Handler
1 week ago
Manchester, United Kingdom Robert Walters Full timeCOMPLAINTS HANDLER Salary : £25,000 Location : Manchester City Centre - onsite Contract : Permanent Hours : Monday - Friday (9am-5:30pm) Keywords: Complaints Handling, Service Issues, Client Support, Retention Rates, Salesforce, CRM, B2B Our client is on the lookout for a dedicated and experienced Complaints Handler to join their dynamic team in...
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Complaints Handlers
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Manchester,, Greater Manchester, United Kingdom SRG Full timeComplaints Handler Part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as the company’s policies and procedures. Responsibilities:To ensure that...
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Complaints Handlers
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Manchester, United Kingdom SRG Full timeJob Description Complaints Handler Part of a team who ensures timely and accurate administration of any complaints received by the company, including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations, as well as the company’s policies and procedures. ...