Service Desk Manager

6 days ago


Milton Keynes, United Kingdom Executive Facilities Full time

This major international company who specialise in printing equipment and security systems are now seeking a Service Desk Manager for their Milton Keynes operations department for maternity cover.

**Now considering part-time as well as fulltime**

**Duties**
- Maintain asset registers with up to date information on site details, serial number and asset tag information
- Monitor Service performance and keep track of engineer service delivery against contractual requirements and business targets.
- Ensure all Service Management data is accurate and in conformance to current service level agreements.
- Produce detailed and accurate reports on PPM and Installation schedules using Excel.
- Provide cover for Helpdesk on call logging and call closures
- Company fleet management and travel arrangements
- Act as Supervisor to the Helpdesk Administrators, providing guidance and training as necessary.

**Experience**
- 5 years+ experience is a similar service management role
- Good knowledge of Excel
- Excellent communications skills.

**Benefits**
- 25 days holiday
- Training
- Discretionary bonus (Usually 5 -10%)



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