Apprentice First Line Support

1 week ago

London, United Kingdom ITP Full time

**The Opportunity**

Our client is recruiting for an Apprentice First Line Support to join their team in London EC4M.

TheLevel 3 Information Communication Technician apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

**The Company**

We are a reseller for mobile and fixed-line telecoms products and networks.

We provide telecommunications products and services to small, medium and large businesses.
Alongside the product itself, we provide support services, such as monthly billing, analysis, and full account management.

**The Position**

**Job Title**:
Apprentice First Line Support

**Apprenticeship Course**:
Level 3 Information Communication Technician

**Apprenticeship Duration**:
12-15 months + 3 months for EPA

**Location**:
London EC4M

**Working Hours**:
Monday to Friday 9 to 5

**Salary**:
£12,000 + Travel Expenses

We will teach any necessary skills (how to use the portals etc) and ensure full understanding of the role and who our clients are. From time to time there may be additional tasks on an ad hoc basis. The office has a very good atmosphere, and the staff are friendly and sociable.

**Role and Responsibilities**

Answering phone calls from Clients

Responding to E-mails in a timely manner

Navigating Network Carrier Portals

Liaising with Network teams in order to problem solve

Ordering stock from suppliers

Stock Control

**Desired Qualities, Skills and Knowledge**:
Basic GCSE’s

Excellent English - Both written and oral

Highly organised (timekeeping is a must)

Good knowledge of MS Office programs

Passionate about Mobile & IT products

**Eligibility Criteria**

**About ITP**
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.**3rd Line Support Engineer**

ITP is a leading global flexible packaging company with comprehensive product offerings. We are guided in our work by four core values that are the basis for our success: Integrity, Intensity, Innovation, and Involvement. We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation. Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions. Collectively, we are stronger and more responsive, with a broader geographic footprint. Together, we are ITP, the trusted leader in global change in packaging.

We are growing and have multiple openings within our 3rd line support team at our London facility. Our 3rd line engineers work alongside production line employees to manufacture 3D printed parts for the 3D printing industry. Our 3rd line engineers also assist production line employees in troubleshooting parts and processes, which ultimately improves efficiency, reduces costs and improves quality.

**Responsibilities**:

- Assist customers with product questions or problems
- Prepare quotes for customers or other vendors
- Process orders for internal customers or vendors
- Assist in the process of receiving orders from vendors or customers for pick up or delivery
- Assist in the process of receiving orders from vendors or customers for delivery
- Prepare shipping labels for internal customers or vendors
- Assist in the process of receiving shipments from vendors or customers for storage
- Prepare shipping manifest for internal customers or vendors
- Other duties as assigned by management

**Required Skills**:

- Ability to communicate effectively with all levels of management and employees.
- A strong desire to help improve processes and systems.
- A ability to work with a team of individuals.
- A ability to learn quickly and adapt in a fast-paced environment.
- A ability to work independently as well as part of a team.

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: From £12,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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