Aids and Adaptations Officer

2 weeks ago


Nottingham, United Kingdom BROXTOWE BOROUGH COUNCIL Full time

**37 hours per week**

We are seeking an enthusiastic, self-motivated and customer-focused individual, who can fulfil this challenging but rewarding role within the Council’s Capital Works team. This small, dedicated team delivers a wide range of building projects to both our housing stock and the Council’s public building portfolio. The Council have a social housing stock of approximately 4300 homes and the focus of this role is to deliver a high quality aids and adaptations service for this housing stock (a separate Private Sector Housing team deliver the Disabled Facilities Grant service for housing association and private dwelling).

You will independently manage a caseload of adaptations and will need to liaise with a variety of in house and external parties including Occupational Therapists and contractors to deliver both minor and major adaptations. You will be supported by the wider Capital works team to deliver the service.

Customer service is a key part of the role. You will be the primary contact for all internal and external stakeholders for the adaptations service. You will need to be able to communicate effectively and adapt communication methods to provide an accessible service to all users.

**We’re looking for an individual who has experience/ knowledge in**:

- Working in a housing related field
- Minor and major property adaptations for disabled people
- Property inspections and checking work for defects
- Housing and disabled adaptations related legislation
- Someone with excellent customer service and communication skills
- Enthusiastic and well-motivated
- Computer literate
- Someone who represents our GREAT values and behaviours

**What you need to know**:
A short test will form part of the interview.

If you’d like to have an informal chat about the role, please contact Stephen Grimes, Project Manager on 0115 9173918

An enhanced DBS (Disclosure and Barring service) check will be required prior to appointment.

**RE-ADVERTISEMENT, PREVIOUS APPLICANTS NEED NOT APPLY.**

**Expected interview date: w/c 5 June 2023**

**Please quote reference No: H14**

**Closing date: Wednesday 24 May 2023 at 5.00pm**

**Job Types**: Full-time, Permanent

**Salary**: £24,744.00-£26,088.00 per year

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Nottingham

Application deadline: 24/05/2023
Reference ID: H14

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