MNVP Communications

Job summary

A Maternity & Neonatal Voices Partnership (MNVP) is an independent team made up of women, birthing people and their families; Providers; the Integrated Care Board (ICB); who commission health services, the Local Authority (LA), who commission public health and social care, and Voluntary Organisations.

The Nottingham and Nottinghamshire MNVP includes the areas of Nottingham City and Nottinghamshire County, incorporating two Hospital Providers: Nottingham University Hospitals (NUH) NHS Trust and Sherwood Forest Hospitals (SFH) NHS Foundation Trust.

The MNVP works in collaboration with system partners within the local Maternity & Neonatal System (LMNS) to support service improvements.

Our MNVP also includes a great team of passionate MNVP volunteers who represent and reach out to local women, birthing persons and their families to gather feedback on their experiences. Some volunteers also collaborate with the Providers to support service improvements based on the voice of our service users.

Hearing the voices of women and families is a requirement of NHS England's Three-Year Delivery Plan for Maternity & Neonatal Services (March 2023).

We are recruiting to the position of MNVP Communications & Social Media Officer to support us in delivering these requirements. It is hoped that this role will be an enabler for our MNVP to effectively listen, gather feedback from service users, and to feel confident to get involved with service improvement activities.

Main duties of the job

The Communications and Social Media Officer will be working in close conjunction with the MVP and NVP Leads and the LMNS Programme Management Office (PMO) to contribute to the development of social media strategies and communication plans to support the work of the MNVP more widely.

The post holder will take a lead on the implementation of social media posts and to promote the activity of the MNVP and to share successes of the programme, in line with the agreed processes and policies used in the ICB Communications Team.

The Communications and Social Media Officer will provide expert reporting, analytics, and advice to increase public visibility, awareness, understanding and support for the MNVPs vision, activities, and programme of work.

About us

This advertised post will sit within the Local Maternity & Neonatal System Programme Management Office (LMNS PMO), a team within the ICB who has oversight and supports transformation of local maternity and neonatal care and who also host the MNVP.

Our vision is for maternity services across Nottingham & Nottinghamshire to become safer, more personalised, kinder, professional and more family friendly; where every woman or birthing person has access to information to make decisions about their care; and where they and the baby can access support that is centered around their individual needs and circumstances.

The postholder will be expected to work within the ICB values:

1) Open and Honest

2) Compassionate and Respectful

3) Innovative and

4) Work collaboratively.

Job description

Job responsibilities

Qualifications & Training: Educated to a diploma level or have significant equivalent experience in a relevant field (communications, administration, health & social care)

Knowledge & Experience:

Knowledge of the NHS, health and social care and/or voluntary sector services within Nottingham and Nottinghamshire Experience of social media and website editing Experience of promoting events Experience of building stakeholder engagement and networking links Experience of contributing to social media and communication strategies Experience of analysing data to report on the effectiveness of social media and communication strategies Understand the vision, brand and function of the MNVP at national and local level Experience of media handling and responding to media enquiries Experience of producing content on complex or sensitive issues Experience of working in collaboration with a range of partners Experience of working in an NHS or Public Sector environment Experience of working with volunteers, service users or people with lived experience Experience of local maternity or neonatal services professionally and /or personally Knowledge of coproduction approaches to supporting people with lived experience to coproduce activity as an equal partner

Skills & Abilities:

Excellent planning, admin & organisational skills Able to create visually engaging and informative content to be shared via a range of platforms Able to adapt communications to the relevant audiences in accessible formats Able to plan and schedule social media and communications but with a flexible approach to changes in budget and timescales Able to refresh and implement internal processes and policies as required Able to offer advice and training on communication methods to support service delivery Able to motivate & negotiate with others on best options and solutions to support programme objectives Ability to use a range of IT packages such as MS Teams, Canva, and Microsoft Office Able to use and maintain confidential and secure databases to capture and record contact information Develop accurate and informative documents to support work objectives

Personal Attributes:

Self-motivated with a positive attitude Creative with an eye for detail and accuracy Commitment to actively seeking out opportunities to working with diverse voices and communities Team worker Commitment to personal development and growth Willingness to travel across Nottinghamshire for events and activities if required Person Specification

Qualifications and Experience

Essential

oEducated to a diploma level or have significant equivalent experience in a relevant field (communications, administration, health & social care)

Knowledge and Experience

Essential

oKnowledge of the NHS, health and social care and/or voluntary sector services within Nottingham and Nottinghamshire oExperience of social media and website editing oExperience of promoting events oExperience of building stakeholder engagement and networking links oExperience of contributing to social media and communication strategies oExperience of analysing data to report on the effectiveness of social media and communication strategies oUnderstand the vision, brand and function of the MNVP at national and local level oExperience of media handling and responding to media enquiries oExperience of producing content on complex or sensitive issues oExperience of working in collaboration with a range of partners

Desirable

oExperience of working in an NHS or Public Sector environment oExperience of working with volunteers, service users or people with lived experience oExperience of local maternity or neonatal services professionally and /or personally oKnowledge of coproduction approaches to supporting people with lived experience to coproduce activity as an equal partner

Skills and Abilities

Essential

oExcellent planning, admin & organisational skills oAble to create visually engaging and informative content to be shared via a range of platforms oAble to adapt communications to the relevant audiences in accessible formats oAble to plan and schedule social media and communications but with a flexible approach to changes in budget and timescales oAble to refresh and implement internal processes and policies as required oAble to offer advice and training on communication methods to support service delivery oAble to motivate & negotiate with others on best options and solutions to support programme objectives oAbility to use a range of IT packages such as MS Teams, Canva, and Microsoft Office oAble to use and maintain confidential and secure databases to capture and record contact information oDevelop accurate and informative documents to support work objectives

Personal Attributes

Essential

oSelf-motivated with a positive attitude oCreative with an eye for detail and accuracy oCommitment to actively seeking out opportunities to working with diverse voices and communities oTeam worker oCommitment to personal development and growth oWillingness to travel across Nottinghamshire for events and activities if required

---