Customer Service Assistants

3 weeks ago


Bletchley, United Kingdom Ideal Personnel and Recruitment Solutions Full time

Our client has vacancies for customer service assistants to join their busy, friendly team. These are permanent, full-time vacancies working Monday to Friday in their new offices based in Bletchley.

If you have customer service experience - face to face - or over the telephone - and you love to work with customers - we would like to hear from you

Your role will involve assisting with orders, account enquiries, stock checks and pricing enquiries, problems and complaints, cancellations and refunds and other queries. You will ensure delivery of excellent customer service through fast and accurate communicationand coordinating with other departments to resolve enquiries.

**The role**
- Using the phone to speak to customers and verify required information
- Place or cancel orders, arrange credits and replacement products and resolving customer queries
- Ensure all orders received are entered into the system accurately
- Suggest solutions when a problem occurs
- Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
- Liaise between departments and customers to efficiently answer general enquiries concerning deliveries
- Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist

**Requirements**:

- Previous customer service experience either face to face or phone based
- Confident phone manner and really happy to be on the phones helping customers and giving excellent customer service
- Proactive and able to multi-task
- Experience of building relationships with customers
- Can demonstrate the ability to go the extra mile, to exceed expectations
- Good numeracy and communication skills
- Proficient at Microsoft Office



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