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Night Customer Service Advisor

4 months ago

Bletchley, United Kingdom Tate Full time
Night Customer Service Advisors
Temporary to Permanent
Working Hours - your "fixed" shift will be 18.00 - 03.00, working 5 days per week including every other weekend.
Must be Office Based for 3-month training period. You will be able to apply for hybrid working upon going permanent.
Hourly rate
£12.00 per hour from 18:00 - 23:00
£14.40 per hour from 23:00 - 03:00
Starting: Monday 28th May
The Role
We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.
Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
Informing customers of deals and discounts available
Helping with all ad hoc enquiries i.e., where's my order, how much is delivery, returns policy, cancellations, and complaints
During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.
This role is office based during the 3-month probationary period but once you go permanent, you may apply for a Hybrid arrangement.
An IP phone and Headset will be supplied if you become hybrid working, but you must have your own PC.
The Permanent Package
You may apply for Hybrid-working
Monthly utilities allowance for homeworkers
Available overtime
Premium hourly rates applied between 23:00 - 03:00
28 days holiday, inclusive of Bank Holidays (increases with length of service)
Reward Vouchers
50% Discount
Cycle to Work Scheme
Access to discounted gym membership
Health Shield Cash Plan
Life Assurance
Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee
If you are interested, please submit your CV and we will contact you shortly…..
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application