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Customer Service Representative
2 months ago
Job Summary
Tate is seeking a skilled and experienced Customer Service Representative to join our team in a Night Shift Customer Support Specialist role. As a key member of our customer experience centre, you will be the first point of contact for customers from all over the world, providing exceptional service and support.
Key Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat, providing timely and effective solutions to customer issues.
- Inform customers of available deals and discounts, promoting our products and services.
- Assist with ad hoc customer enquiries, including order tracking, delivery information, returns, and complaints.
Requirements
- Previous experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to work in a fast-paced, high-volume customer experience centre.
What We Offer
- A competitive hourly rate, with premium rates applied between 23:00 and 03:00.
- A comprehensive training program, including on-the-job training and coaching.
- Opportunities for career advancement and professional development.
- A supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
