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Service Planning Coordinator

1 month ago

Glasgow, United Kingdom record uk Full time

**Record UK vacancy**

**Job title**

**Service Planning Coordinator**

**Company Info**

record UK is the UK subsidiary of the Agta-Record Group who is one of the major companies within the automatic pedestrian door systems industry. The group manufactures and distributes door systems to over 40 countries worldwide.

We design, manufacture, supply, install and service the UK’s most comprehensive range of automated door systems and aluminium shop-fronts in our production facility outside Glasgow to a wide range of organisations and Customers throughout the UK, including many Blue Chip end-users, Main Contractors, Developers and specialist Façade & Fabricator providers.

Due to continued growth and high demand for its services, the company is now seeking to recruit a strong Service Planning Coordinator based working both from the head office in Blantyre and from home as per our hybrid working policy.

This is an excellent opportunity for an experienced service coordinator to join our planning team. The main responsibilities of the role are:

- Schedule all labour in geographic area to achieve required SLA’s for reactive, quoted and PPM jobs
- Efficient route planning of the area’s engineers using the available software to maximise efficiency and reduce travel time
- Ability to work under pressure positively and with enthusiasm to achieve the goals of the Area, team and wider Service team
- Prompt response to customer queries and phone calls
- Monitoring of the KPIs which include:

- New Jobs
- Return Visits
- Overdue booked jobs
- Quoted Works & PPM
- Ensure Internal Service System and Client specific web sites are updated and in line with SLA’s
- Cover Service Mailbox, logging calls & answering queries, during sickness or holidays
- Contribute to ISO Business Management system.

**Essential criteria**
- Previous planning experience in a similar service environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and to tight deadlines
- Good geographic knowledge of the UK

**Additional Information**

Hours: 40 hours per week.

Holidays: 33 days

**Salary**: Negotiable - dependent on experience.

Location: record UK, unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Work from home

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Watt Place, G72 0AH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Planning: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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