![Strachan and Kemp Commercial Services Ltd](https://media.trabajo.org/img/noimg.jpg)
Service Coordinator
7 days ago
We support a variety of clients across the Commercial and Industrial sectors offering a comprehensive range of services including Joinery, Electrical, Gas, Plumbing & Heating, Roofing, Painting & Decorating, Civil & Environmental works, Cleaning & Caretaking Contracts, CCTV & Alarm Services, Fire and Safety Systems, Drainage, Clearance and Waste Services, Ground Maintenance.
We aim to offer our clients a best-in-class service and we passionately believe in going the extra mile to achieve this.
This role will be based in East Kilbride, working in a fast-paced office environment scheduling operatives and sub-contractors planned and reactive maintenance works.
Key Duties & Responsibilities
- Being first point of contact to our customers on incoming phone calls.
- Efficient time and geographical management of operatives' scheduling diary.
- Raise quote requests and jobs on the SimPro CRM system, assign to an operative or subcontractor.
- Proactively obtain updates from sub contractors on outstanding quotes or jobs
- Keep customers updated and follow any customer enquiry through to conclusion.
- Schedule planned maintenance service work to ensure customer sites and equipment remain compliant with current legislation
- Build relationships with clients and subcontractors
- Work towards and adhere to client SLA's and KPI's these relate to attendance to breakdowns, time to complete on jobs and communication levels to customers.
- Confidently deal with customer questions or enquiries
- Provide customers with all documentation, photos and reports following an operatives visit
Skills Required:
- Good telephone manner with strong communication and interpersonal skills.
- Good organisation, coordination, time management and problemsolving skills.
- Geographical knowledge of the Greater Glasgow and Central Scotland areas would be beneficial
- Ability to establish and maintain good interpersonal relationships, both internally and externally at all levels.
- Ability to remain calm under pressure
- Ability to work in a busy office environment
- Ability to respond effectively to changing priorities
- Ability to manage high volume workload but remain focused
- IT literate to a high standard.
Salary:
£22,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 2 years (required)
- Administrative: 1 year (required)
Language:
- English (preferred)
Work Location:
In person
Application deadline: 08/12/2023
Expected start date: 08/12/2023
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