Customer Service Representative

6 months ago


Edinburgh, United Kingdom Alexander Mann Solutions Full time

We’re searching for caring people to join the team within the Insurance, Pensions and Investments Department in our Contact Centre to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be an opportunity for our temporary roles to become permanent.
- Location: 69 Morrison Street, EH3 8BW *Hybrid working after full sign off
- Start Date: 15 April
- Pay Rate: £13.49 per hour
- Shift Pattern: Full Time - 35 hours per week Monday - Friday 8am - 6pm
- Contract: Initial 12 months temporary contract with opportunities to become permanent based on performance after 12 months

KEY RESPONSIBILITIES:

- Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business
- Complete telephony, digital and admin-based tasks to service customer queries
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
- Contribute to an environment where colleagues want to work, and customers feel valued

SKILLS:

- Good communication - oral and written
- Embrace 'in the moment' coaching to develop your skills and knowledge
- A great attitude towards providing an excellent level of customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

*There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme

WHAT’S IN IT FOR YOU?
- 4 weeks fully paid training
- Hybrid working after full sign off - working from the office 2 days a week
- Great rate of pay
- Opportunity for permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £13.49 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: ACV45500



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